Customer Service Specialist

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Representative to manage customer inquiries across phone, email, social media, and live chat. The ideal candidate will have strong communication skills, proficiency in MS Office, and a customer-oriented mindset. Responsibilities include logging service requests, generating reports, and managing spare parts inventory. An excellent opportunity awaits those looking to make an impact in customer service.

Qualifications

• Prior experience in customer service, call centers, or banking environments is a plus.
• Strong comprehension and communication skills.
• OJT will be provided to ensure proficiency.

Responsibilities

• Address and resolve customer inquiries through various channels.
• Ensure accurate logging of customer requests in the CRM system.
• Generate weekly and monthly reports for customer service.

Skills

Customer Service Orientation

Strong phone etiquette

Communication skills

Interpersonal skills

Proficiency in MS Office

Tools

SAP

Job description

Responsibilities

• Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
• Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
• Work closely with internal teams to resolve customer issues and follow up as necessary.
• Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
• Assist with the preparation and invoicing of both local and export spare part orders.
• Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
• Maintain and manage the spare parts inventory.
• Take on other duties and project work as assigned.

Requirements

• Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
• Customer Service Oriented
• Strong phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in MS Office
• Familiarity with SAP is advantageous.
• OJT will be provided to ensure proficiency in all required tasks.

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Email resume [e-mail]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: [phone]

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398