Customer Service jobs in Singapore

Founded in Singapore and steeped in over 150 years of heritage, The 1872 Clipper Tea Co.—part of the B.P. de Silva Group is a distinguished specialty tea blender dedicated to delivering an exceptional “farm-to-cup” experience. Renowned for our consistent quality, signature aroma, and refined taste, we create blends that honour timeless tradition while shaping the future of modern tea culture.

We are seeking passionate and service-driven individuals to join our team and help us share our love for tea. As a Barista at The 1872 Clipper Tea Co., you are the face of our brand, responsible for creating a welcoming environment and providing exceptional customer service. You will be a tea enthusiast who can skillfully prepare our signature tea and coffee beverages, educate customers on our products, and contribute to the overall success of the store.

• Food & Beverage Preparation: Prepare and serve a variety of food and beverage from sandwiches and waffles to signature tea blends and coffee, following established Standard Operating Procedures (SOPs) and maintaining high standards of quality and presentation.
• Customer Service: Greet customers warmly and provide excellent, personalized service. Take and process orders accurately, handle cash and electronic payments, and proactively promote and upsell products to meet store targets.
• Product Knowledge: Develop a deep understanding of the company's tea products, brewing methods, and promotions to effectively engage with customers, answer their questions, and make recommendations.
• Store Operations & Maintenance: Maintain the cleanliness and organisation of the work area, including the tea bar counter, equipment, and customer-facing areas. Restock and replenish products and supplies regularly.
• Team Collaboration: Work effectively as part of a team to ensure smooth daily operations and contribute to a positive and dynamic workplace culture.
• Health & Safety: Follow all health and safety regulations to ensure a safe and hygienic working environment.

• A service-driven, outgoing, and positive attitude with a passion or appreciation for tea.
• Must be able to communicate in English.
• Prior experience in a food and beverage (F&B) or retail setting is preferred. Barista or bubble tea experience is a plus.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Location: Jewel and ION.