Customer Service Executive

INDIGO GROUP; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational organization in Singapore is looking for a candidate in operations and customer service. Responsibilities include conducting administrative tasks, ensuring high-quality service delivery, and maximising student retention by working closely with the Sales enrolment team. Ideal candidates must communicate effectively with Mandarin-speaking individuals and have a customer-oriented approach. Weekend availability is required.

Qualifications

• 2 to 3 years of experience in operations and customer service.
• Excellent command of spoken and written English.
• Able to work weekends.

Responsibilities

• Conduct administrative and operational tasks.
• Maximise student retention as part of the team.
• Ensure high-quality service experience.

Skills

Customer service

Communication in Mandarin

Interpersonal skills

Job description

Responsibilities:

• Conduct administrative and operational tasks.

• Work towards company target as a team and maximise student retention.

• Delivery professional and high-quality service experience.

• Identify customers’ needs and maintaining a continuous high level of customer service delivery and satisfaction.

• Ensure proper check-in management is practiced at the centre.

• Assist with crowd management during peak period.

• Work closely with the Sales enrolment team and provide regular feedbacks and insights to achieve greater customer intimacy.

• Proactively attend to customers’ feedback and challenges in a professional manner.

• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.

• Drive efforts to improve operational processes and systems.

• Perform any other duties and responsibilities as and when assigned by Management.

Requirements:

• Required to work on both weekend

• Must also be able to liaise & effectively communicate with Mandarin speaking students / parents

• At least 2 to 3 years of working experience in operations and customer service

• Excellent command of spoken and written English

• Good communication and interpersonal skills

• Highly motivated and positive-minded

• Able to work in a fast-paced environment

• Prior experience in the private education industry would be an added advantage