Director, Customer Service Ops (Logistics) — Lead Excellence

GAIN CITY LOGISTICS PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading logistics company in Singapore is seeking an experienced Logistics Director/Senior Manager to oversee customer service operations. This role is critical in ensuring service excellence, leading teams, and implementing effective frameworks. The ideal candidate will have significant experience in customer service, strong leadership skills, and a passion for enhancing customer experiences. Join us to shape exceptional service at scale!

Benefits

Learning and development opportunities

Comprehensive benefits package

Qualifications

• Minimum of 5 years of experience in customer service operations.
• At least 2 years in a leadership role.
• Experience in hybrid customer service environments.

Responsibilities

• Oversee daily operations of the customer service teams.
• Lead resolution of high-impact escalations and service disruptions.
• Develop customer service frameworks and standards.
• Produce reports on customer trends and service metrics.

Skills

Customer service operations management

Leadership skills

Analytical skills

Problem-solving

Customer support tools proficiency

Education

Bachelor’s degree in business administration or related discipline

Job description

A leading logistics company in Singapore is seeking an experienced Logistics Director/Senior Manager to oversee customer service operations. This role is critical in ensuring service excellence, leading teams, and implementing effective frameworks. The ideal candidate will have significant experience in customer service, strong leadership skills, and a passion for enhancing customer experiences. Join us to shape exceptional service at scale!