Customer Service Executive (Stock Analysis Software)

CAPITALMASTER PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial technology company in Singapore is seeking a Customer Service Executive. This role involves handling customer inquiries, providing product support, and assisting with live streaming operations. Ideal candidates have a passion for finance, strong communication skills, and technical support experience. Comprehensive training will be offered to help you grow in the finance and investment industry.

Benefits

Structured training program

Career progression opportunities

Supportive work environment

Qualifications

• Genuine interest in stock market, finance, and investment.
• Familiarity with live streaming platforms and basic video editing.
• Proactive and positive attitude with teamwork skills.

Responsibilities

• Handle customer inquiries via phone and live chat.
• Provide product guidance and technical support.
• Build strong client relationships through excellent service.
• Support live streaming and assist in content creation.

Skills

Customer relationship management

Technical support

Microsoft Office Suite

Communication in Mandarin

Education

Diploma or Degree in Finance, Business, Media, IT, Marketing

Job description

Company Overview

We are a leading provider of stock market analysis software and financial education services, dedicated to empowering investors with powerful tools and practical knowledge. As our company continues to grow, we are looking for a Customer Service Executive who is passionate about finance, stock markets, and client success — and who is also excited to contribute to our live streaming, operations, and media content creation.

Why Join Us?

• Gain exposure to the finance and investment industry.
• Opportunity to learn about stock trading, analysis tools, and investment strategies.
• Be part of a dynamic team that combines FinTech innovation with financial education.
• Training provided, with career development opportunities.

Job Responsibilities

• Handle customer inquiries through phone and live chat in a professional and timely manner.
• Provide product guidance and technical support for our stock market analysis software.
• Assist clients with account setup, troubleshooting, and software usage.
• Build strong client relationships by delivering excellent service and support.
• Collaborate with internal teams to provide feedback and improve customer experience.
• Support live streaming activities, including assisting the host team during online events.
• Coordinate with the operations team to ensure smooth execution of campaigns and customer engagement activities.
• Assist with basic video editing and content creation for promotional and educational purposes.

Requirements

• Diploma or Degree in a relevant field (Finance, Business, Media, IT, Marketing, etc.)
• Passion or genuine interest in stock market / finance / investment
• Familiarity or willingness to learn live streaming platforms, basic video editing, and digital operations
• Skilled in Microsoft Office Suite: Word, PowerPoint, Excel
• Able to communicate effectively in Mandarin (to serve Chinese-speaking member)
• Proactive, positive attitude, and a strong team player

Working Hours

• 5-day work week
• Choose one fixed shift (no rotation required):
• Morning Shift: 9:30 AM – 6:30 PM
• Afternoon Shift: 1:30 PM – 9:30 PM

We welcome applicants with a passion for financial technology and customer service. Comprehensive training will be provided.

What We Offer

• Structured training program in finance, investment, and stock market knowledge.
• Hands-on exposure to live streaming operations and digital media content creation.
• Career progression opportunities within the company.
• Supportive and collaborative work environment.