Assistant Retail Supervisor

DONA MANIS CAKE SHOP; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local bakery in Singapore is seeking a Bakery Customer Service Assistant to support operations. The ideal candidate will have excellent customer service skills, be comfortable using a POS system, and possess a WSQ Level 1 Food Safety Handling Certificate. Responsibilities include supervising staff, handling customer orders, and managing inventory in a fast-paced environment. Full-time position, 5 days a week.

Qualifications

• Ability to work in a fast-paced environment.
• Experience in a customer service role preferred.

Responsibilities

• Supervise store staff and oversee daily operations.
• Lead the team to achieve sales targets and maintain positive customer experiences.
• Monitor store inventory and manage cashiering duties.

Skills

Customer service skills

POS system proficiency

Basic math skills

Good command of English

Organizational skills

WSQ Level 1 Food Safety Handling Certificate

Job description

Dona Manis Cake Shop is seeking a hardworking and reliable Bakery Customer Service Assistant to support the smooth running of our bakery operations. As part of the front‑of‑house team, you will assist in tending to customers, taking their orders, and getting their pastries ready‑to‑go!

We’re looking for a friendly and efficient team player to join us in Katong. If you have a warm, helpful attitude, enjoy fast‑paced work, and can handle multiple tasks with ease, we’d love to hear from you!

✨ Skills Needed:

• Sweet and courteous customer service skills 💖
• Comfortable using the POS system
• Good with basic math
• Good command of English; speaking a second language is a plus.
• Organized: able to record daily inventory, report sales, answer phone calls, and take orders
• WSQ Level 1 Food Safety Handling Certificate required.

Duties include:

• Supervising store staff, including cashiers and sales associates.
• Overseeing daily store operations, ensuring the store environment is maintained, and implementing security and safety standards.
• Leading the team to achieve sales targets, developing promotional content, and ensuring a positive customer experience.
• Monitoring store inventory, communicating with vendors, and maintaining organized stock.
• Monitoring store cash flow, managing budgets, and documenting sales records.
• Greet and welcome customers.
• Take customer orders (and communicate orders to the kitchen if necessary).
• Pack customer orders.
• Answer customers questions.
• Key in orders in POS system.
• Collect payment from customers and perform other cashiering duties when necessary.
• Check inventory (e.g. ensure sufficient stock of items) and raise inventory orders when needed.
• Keep service areas and shop floor clean and organized.
• Support back of house when required.
• Any other duties as required.

Working Days and Hours

• Full‑time (5 days a week)