General Manager

RUSH LOGISTICS & SERVICES PTE. LTD.; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A leading company in logistics and services is seeking a Lounge Supervisor to ensure high service standards and manage lounge operations effectively. This role involves staff training, customer service excellence, and maintaining cleanliness in a dynamic environment, making it perfect for those with a passion for hospitality.

Qualifications

• Experience in Hospitality or F&B preferred.
• Fluency in English required.
• Physically fit for laborious tasks.

Responsibilities

• Oversee daily operations of lounge and ensure service quality.
• Lead and train service staff, while handling staff performance.
• Monitor cleanliness and functionality of lounge facilities.

Skills

Customer Service

Interpersonal Communication

Conflict Resolution

Team Leadership

Adaptability

Job description

-Provide superior customer service to lounge guests to ensure that all service standards are of the highest level.
-Oversee day-to-day operations to deliver high level of service for lounge passengers consistently.
-Work closely with the lounge managers and duty managers, to ensure the smooth operation of the lounge.
-To lead, provide training and guidance to service staff.
-Monitor staff punctuality, staff performance and grooming.
-Handle and resolve issues or complaints in a professional manner

-Undertake a busy and fast paced role with varied duties.
-Monitor and ensure quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company standards.
-Carry out regular checks of all areas of the lounge, such as food counter, shower room, toilets, etc, to ensure cleanliness and tidiness at all times and the -functionality of all facilities.
-Perform general cleaning.
-Assist in clearing plates and used cutlery from passengers’ tables, politely and promptly
-Replenish all coolers and bar counters with the necessary drinks and table accessories.
-Assist in collecting and stacking up of dry stores and amenities.
-Monitor and maintain the buffet area of the lounge.
-Receive and account for food inventory.
-Follow lounge SOP and set standards.
-To assist in covering any other job positions, when required by the working situation.
-Handle administration duties when required.
-Handle and resolve staff issues/any staff conflict.
-Plan and schedule staff schedule.
-Any other duties as assigned and required by managment.
-Fluent in English.
-Hospitality - Tourism and/or F&B experience preferred.
-Excellent customer service skills.
-Good interpersonal and communication skills.
-Conflict resolution & people management skills.
-Adaptable to change.
-Excellent team player and leadership skills.
-Comfortable with fast paced environment.
-Physically fit and comfortable with physical/laborious work.
-May be required to do overtime (OT), when needed.