Inside Sales Executive (JDE / Manufacturing)

People Profilers; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Customer Service Executive in Singapore to manage customer inquiries and ensure efficient supply chain processes. The role involves generating quotes, addressing customer needs, and collaborating with teams to improve service delivery. Candidates should have a degree in Engineering or Business Administration, along with customer service experience and strong interpersonal skills.

Qualifications

• Customer service experience required.
• Supply chain experience essential.
• Ability to work independently in a matrix organization.

Responsibilities

• Resolve customer inquiries and provide quotations.
• Work closely with teams for order fulfillment.
• Liaise with customers regarding deliveries and order status.

Skills

Interpersonal communication

Teamwork

Organizational skills

Education

Degree/Diploma/Technical certificate in Engineering or Business Administration

Job description

Job Description:

Responsibilities:

• Responsible for the resolution of process customers enquiry & providing quotation in meeting customers need & ensuring Service Level is met at all time, generate revenue by soliciting and obtaining orders, work as a team in ensuring efficient delivery of customer service and supply chain process, working through distribution channels and sales team, and processing of customers enquiry, RFQ, quotes follow-up, handles quality return, and ensuring timely logistical processing of product delivery.
• Prepare ITO by working closely with Global team, ASEAN sales manager, Pricing Team to ensure quote win.
• Addresses customers price inquiry, check stock, provide pricing and quotes follow-up on potential orders and price negotiation.
• Clarify policies and procedures such as condition of sales and pricing structure.
• Fill orders by transferring orders to fulfilment, communicating expected delivery date; explaining stock outs. Offer alternative by working closing with ASM (ASEAN Sales Manager), PSM (Product Sales manager), Global Account Manager & Division if any.
• Provide timely Open Order Report to customers via excel and thru their portal.
• Review customer demand and forecasts (SvD). Work closely with planner & customers if stocking program is recommended to support business growth or needs.
• Liaise closely with Buyers on delivery and backlog summary.
• Address customer goods return due to quality, reject, claims and communicate with Quality on rejects & resolution.
• Penetrate new market shares whenever opportunity arise.
• Maintain and improves quality results by following standards recommending improved policies and procedures.
• Regular meet up with customers to review any new NPI/ projects, market situation, forecast demands, orders and deliveries (both physical and virtual meeting).
• Submit AMAT SPS, SNF & LAM PR for alternative or requalification via customer portal if any.
• Compilation with accuracy of sales report with risk management.

Requirements

• Degree/ Diploma/Technical certificate in Engineering or Business Administration with Customer Service experience is required.
• Good interpersonal communication skills and computer knowledge.
• Demonstrated ability to perform the described role and responsibilities and obtain the desired results.
• Previous supply chain experience essential, ideally with a working knowledge of industrial distribution sales is preferred.
• Independent, organized & experience of operating in a matrix organization preferred.
• People oriented personality and be able to work in a team effectively.
• Demonstrate teamwork and team building skills in producing results and meeting organizational objectives.

Interested applicants may wish to email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified.

[e-mail]

EA License Number: 02C4944

Registration Number: R1765345

People Profilers Pte Ltd

Tel: [phone]