Supervisor / Assistant Supervisor

TUNG LOK PEKING DUCK RESTAURANT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading restaurant in Singapore is seeking an experienced Supervisor to support daily operations. Key responsibilities include motivating staff, ensuring customer satisfaction, and maintaining high service standards. Candidates should have proven experience in a similar leadership role, with strong problem-solving skills and a passion for the F&B industry. Working on weekends and public holidays is required.

Qualifications

• Able to work on weekends and public holidays.
• Ability to work in a fast-paced environment.
• Physical stamina to stand and walk for extended periods.

Responsibilities

• Supervise and support the daily restaurant operations, ensuring smooth and efficient service.
• Motivate front-of-house staff to deliver outstanding customer service.
• Handle customer complaints or concerns and resolve issues in a professional and timely manner.
• Perform daily operation tasks, documenting procedures and creating guidelines.
• Ensure proper maintenance and cleanliness of equipment and restaurant.

Skills

Proven experience as a Supervisor or in a similar F&B leadership role

Strong knowledge of restaurant operations and service standards

Excellent customer service and communication skills

Problem-solving and conflict-resolution abilities

Service oriented and passionate about working in F&B industry

Job description

Responsibilities

• Supervise and support the daily restaurant operations, ensuring smooth and efficient service
• Motivate front-of-house staff to deliver outstanding customer service
• Ensure smooth day-to-day restaurant operations
• Ensure high standards of customer service are consistently met
• Handle customer complaints or concerns and resolve issues in a professional and timely manner
• Perform daily operation tasks, documenting procedures and creating guidelines
• Ensure proper maintenance and cleanliness of equipment and restaurant
• Conduct opening and closing procedures, including cash handling and shift reports
• Report daily operational or staffing issues to management
• Any other ad-hoc duties as assigned by the Superior from time to time

Requirements

• Proven experience as a Supervisor or in a similar F&B leadership role
• Strong knowledge of restaurant operations and service standards
• Excellent customer service and communication skills
• Service oriented and passionate working in F&B industry
• Problem-solving and conflict-resolution abilities
• Able to work on weekends and public holidays
• Ability to work in a fast-paced environment
• Physical stamina to stand and walk for extended periods
• PC literate, well-organized, and self-motivated

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