Senior Customer Service Executive

FORTE EMPLOYMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A growing customer service firm located in Singapore is seeking a Customer Service Supervisor to oversee daily operations and guide Customer Service Officers. The ideal candidate will have a Diploma in Business Administration and at least 2 years of customer service experience. The role involves monitoring performance, responding to customer feedback, and handling administrative tasks. Interested applicants are encouraged to send their CVs for consideration.

Qualifications

• Minimum 2 years of customer service experience.
• Able to supervise and guide a team effectively.

Responsibilities

• Supervise and guide Customer Service Officers.
• Oversee daily operations and assign duties.
• Monitor customer feedback for service improvement.
• Handle administrative duties like replying to emails and data entry.

Skills

Customer service management

Team supervision

Performance monitoring

Education

Diploma in Business Administration or equivalent

Job description

• Job responsibilities: Supervise and guide Customer Service Officers to meet performance expectations and service quality standards. Oversee daily operations and assign duties to ensure smooth workflow. Monitor customer feedback and identify areas for service improvement. Admin duties - reply email and key in all the data in the system. Perform ad-hoc duties assigned by management.
• Requirements: Min Diploma in Business Administration or equivalent. Minimum 2 years of customer service experience. Interested applicants are welcome to apply online with updated.

Send your Cv to [e-mail]