Customer Care Manager jobs in Singapore

About the Role
We are seeking a CSS- Account Manager in the Gaming industry who will be responsible for providing excellent customer support to our gaming clients and ensure they have a positive experience with the company's service. This position involves engaging with customers through various channels and to troubleshoot issues, answer questions, and provide support and would require a person to learn and operate on various different platforms. The ideal candidate should have a passion for gaming, excellent communication skills, and an ability to work effectively in a fast-paced and dynamic environment.

Europe Region

Details:
Senior (Experienced in the same field)

Pay scale:
(In-Line with your expertise)

• Monitor and report on key performance indicators, providing actionable insights to improve user acquisition efforts.
• Collaborate with mobile gaming partners to identify and implement user acquisition opportunities within their platforms.
• Develop and execute user acquisition strategies to drive growth and engagement.
• Analyze data and metrics to identify trends, insights, and optimization opportunities.
• Utilize a data-driven approach to optimize marketing campaigns and maximize ROI.
• Stay abreast of industry trends and emerging opportunities in the gaming and rewards sector.
• Foster strong relationships with gaming communities, and key stakeholders.
• Monitor and report on key performance indicators, providing actionable insights to improve user acquisition efforts.

• Bachelor's degree in Marketing, Business, or a related field.
• Proven experience in user acquisition within the gaming industry.
• Strong understanding of mobile gaming platforms and trends.
• Familiarity with analytics and tracking tools to measure and optimize campaign performance.
• Excellent communication and interpersonal skills.
• Familiarity with CPE and Offerwalls is a must.
• Creative thinking and problem-solving abilities.
• Ability to work collaboratively in a fast-paced, dynamic environment.
  
  

Key Points:
Great culture: Innovation, progressive responsibilities, awesome team building, Employee engagement, Recognition and experienced productive team that will value you.

Interested?
Reach out with your motivation to join,
share your CV and jump on an initial call
Send your CV to hr@tyrads.com