Customer Service Associate

ECON Healthcare Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare services provider in Singapore is looking for a Customer Service Associate to provide frontline services to residents and visitors. The role involves responding to inquiries, managing payments, and coordinating medical needs. Ideal candidates should have at least 1 year of relevant experience and possess a friendly disposition, good organizational skills, and knowledge of MS Office. This position is based in Henderson.

Qualifications

• At least 1 year relevant working experience.
• Team player with a friendly disposition who enjoys interacting with people.

Responsibilities

• Provide frontline services to residents and visitors.
• Respond to internal and external emails and calls.
• Handle collection of Monthly Home Payment and petty cash.
• Schedule, liaise and arrange with various institutions for residents' medical needs.
• Prepare and submit internal reports and assist in relevant regulatory reports.
• Assist with filing, maintain and update customer documentation as needed.
• Handle orders in CRM and deliveries from vendors including inventory management.
• Handle submission of staff claims.
• Prepare meeting rooms to facilitate family conferences.
• Oversee the operations of service counters.

Skills

Customer service experience

Knowledge of MS Office

Organizational skills

Education

Minimum GCE ‘N Level or above

Job description

Company Description

Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill training centre, a chain of senior services centres, home care services, ambulance services, physiotherapy services and traditional Chinese medicine services. The Group also provides consultancy for the development and management of retirement living communities.

Designation

Customer Service Associate (Central West)

Responsibilities

• Provide frontline services to residents and visitors
• Respond to internal and external emails and calls
• Handle collection of Monthly Home Payment and petty cash
• Schedule, liaise and arrange with various institutions for residents' medical needs
• Prepare and submit internal report and assist in relevant regulatory reports
• Assist with filing, maintain and update customer documentation as needed
• Handle orders in CRM and deliveries from vendors including inventory management
• Handle submission of staff claims (eg. Medical Claims, OT etc)
• Prepare meeting rooms to facilitate family conference and to facilitate visit from potential sponsors
• Oversee the operations of service counters

Requirements

• At least 1 year relevant working experience
• Minimum GCE ‘N Level or above
• Knowledge of MS Office; Words, Excel
• Customer service experience preferred, good in organizing and putting things in order
• Team player, friendly disposition, enjoys interaction with people

Working Location

Henderson

Qualifications

Minimum GCE ‘N Level or above