Account Manager [Japanese Clients] - WCAN

WECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics and recruitment firm in Singapore is seeking a candidate for customer service management. Responsibilities include day-to-day management of customer service activities and handling inquiries. The ideal candidate has at least 3 years of sales experience in logistics, strong communication skills, and a proactive, customer-focused mindset.

Qualifications

• Minimum 3 years of sales experience in logistics with a proven track record.
• Able to collaborate effectively with diverse teams and clients.
• Positive, adaptable, and professional.

Responsibilities

• Manage customer service activities daily.
• Handle inbound enquiries and feedback effectively.
• Collaborate with the overseas relocation team for service standards.

Skills

Sales experience

Strong communication skills

Negotiation skills

Customer-focused mindset

Education

Diploma or Degree in Logistics, Supply Chain, or related discipline

Job description

Responsibilities:

• Responsible for the day-to-day management of all customer service activities.
• Handle inbound enquiries, requests, and feedback via phone and email efficiently.
• Collaborate with the overseas relocation team to ensure consistently high service standards.

Qualifications:

• Diploma or Degree in Logistics, Supply Chain, or a related discipline.
• Minimum 3 years of sales experience in logistics with a proven track record of achieving results.
• Strong communication and negotiation skills, including with Japanese counterparts.
• Positive, adaptable, and professional; able to collaborate effectively with diverse teams and clients.
• Proactive team player with a customer-focused mindset.

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