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IT Support Engineer
COGNIZANT TECHNOLOGY SOLUTIONS ASIA PACIFIC PTE. LTD.
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IT Support Engineer
Zusammenfassung
A leading technology solutions provider in Singapore is looking for an AV Support Specialist. The ideal candidate will manage AV setups for meetings and troubleshoot issues. Key requirements include a diploma in IT or related fields, at least 2 years of experience with Mac OSX, and strong customer service skills. This role requires excellent troubleshooting abilities and experience with networking concepts.
Qualifikationen
- Minimum Diploma in IT, Engineering, or Audio Visual, or equivalent experience.
- At least 2 years’ experience with Mac OSX in an enterprise environment.
- Solid knowledge of Mac and Windows operating systems.
Aufgaben
- Provide AV conferencing support and troubleshoot with technicians.
- Manage critical AV meetings and respond to support requests.
- Support end-user devices including laptops and peripherals.
Kenntnisse
Ausbildung
Tools
- Provide AV (Audio/Visual) conferencing support and coordinate troubleshooting with on-site technicians.
- Configure, troubleshoot, set up, and maintain AV systems and related equipment.
- Independently manage critical AV meetings, including executive and director-level sessions.
- Respond to ad-hoc AV support requests from senior stakeholders.
- Install, test, and support IP Phones, AV systems, and conference calls.
- Configure iPads for conference room calendar integration.
- Conduct daily device checks of AV equipment at designated locations.
- Support vendors during new AV device installations and onsite troubleshooting.
- Operate AV devices (e.g., Neat Boards, Neat Pads, Neat Bars).
- Support end-user computing devices (desktops, laptops, Apple devices, tablets, thin clients, mobile devices, peripherals).
- Manage stockroom of peripherals and laptops, including quarterly audits and disposal as directed.
- Provide customer support at Tech Lounge, prioritizing and resolving inquiries.
- Install new programs, manage updates, and provide technical support.
- Provide hands-on support for network, server, and conferencing teams.
- Install, maintain, and troubleshoot client software and hardware onsite or remotely.
- Troubleshoot and resolve tickets within agreed service levels (SLAs).
- Assist in developing and documenting process improvements.
- Provide technical support for events, video conferencing, and audio/visual setups.
- Minimum Diploma in IT, Engineering, or Audio Visual, or equivalent experience.
- At least 2 years’ experience with Mac OSX in an enterprise environment, including installation and troubleshooting.
- Solid knowledge of Mac and Windows operating systems and latest technologies.
- Experience with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) is preferred.
- Experience with ticketing systems (e.g., ServiceNow).
- Excellent analytical and customer service skills.
- Commitment to continuous learning and skills development.
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.
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