Customer Success Manager

Mobbin; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A digital experience platform in Singapore seeks an experienced Customer Success Manager to own the customer journey and manage relationships with team and enterprise clients. You'll work closely with various departments to ensure smooth onboarding and ongoing support, while leading a small customer support team. The ideal candidate thrives in fast-paced settings and has a strong background in customer success. Benefits include competitive salary, flexible working conditions, and health insurance coverage.

Benefits

Competitive salary based on experience

Flexible working conditions

Company-sponsored work device

Health insurance coverage

Annual company retreats

Qualifications

• Proven experience in building and leading customer success functions.
• Hands-on experience onboarding customers and managing renewals.
• Tech-savvy with experience using CRMs and analytics tools.

Responsibilities

• Own the entire customer journey from onboarding to renewal.
• Manage and lead a small support team for daily operations.
• Collaborate with various teams like legal and finance for contract management.

Skills

Customer onboarding

Account management

Relationship building

Technical issue resolution

Sales support

Tools

CRMs

Analytics tools

Collaboration platforms

Job description

About Mobbin

Our mission is to empower the world to design great digital experiences.

The Mobbin platform helps product designers, product managers and UI/UX researchers find highly-relevant references to their design problems. We are the world's most extensive app design reference library, serving over a million users on our platform.

Since our inception in 2018, we've grown tremendously via word-of-mouth. Today, Mobbin is used by most design-forward companies and startups, including Duolingo, Revolut, Headspace, Work & Co, Blinkist, and more.

Read more about who we are: https://careers.mobbin.com

About The Role

We’re looking for an experienced Customer Success Manager who’s hands-on, curious, and comfortable working across support, success, and sales, with a focus on our team and enterprise customers.

You’ll own the full customer journey, from onboarding right through to renewal. That means building relationships, joining prospect calls, managing requests and technical issues, and making sure every team has a smooth, consistent experience from start to finish.

You’ll help shape how we scale. From creating frameworks and playbooks, refining how we onboard, support, and grow our team and enterprise customers, and building processes that make sense for where we are now and where we’re headed.

You’ll help manage a small support team, ensuring day-to-day operations run smoothly while continually seeking ways to improve our workflow. You’ll also collaborate closely with legal, procurement, and finance, both internally and externally, to manage contracts, renewals, and account setups for our expanding base of team and enterprise customers.

This role is for someone who thrives in a fast-paced environment, enjoys wearing multiple hats, loves solving problems, and isn’t afraid to roll up their sleeves to make things happen.

What You’ll Do

Customer success support

• Own the entire customer journey, from onboarding and adoption to renewal and expansion, for our team and enterprise customers
• Build smooth onboarding experiences for team and enterprise customers that remove friction and drive early wins
• Monitor account health and mitigate key account churn risks proactively
• Join sales calls, lead demos, participate in webinars, and show prospects how Mobbin fits into their workflow
• Work with engineers to continuously improve features for procurement teams & end users to reduce friction and increase motivation to adopt the team & enterprise plan
• Oversee the setup and upkeep of the team workspace

Process and procurement

• Lead procurement operations for team and enterprise accounts; manage POs, track vendor activity, and keep deals moving
• Streamline workflows to reduce time to close and keep deals moving quickly while staying compliant

Contract & documentation

• Support contract creation, review, and tracking for NDAs, SOWs, and other agreements
• Maintain a clean, centralised contract repository that’s easy for teams to navigate
• Work closely with legal, finance, and commercial teams to ensure contractual obligations are followed

Cross-functional collaboration

• Collaborate closely with engineering, product, growth, legal, and security teams to deliver on customer needs
• Liaise with internal and external legal, finance, and procurement teams throughout pre- and post-sales processes
• Monitor and manage cross-team dependencies to ensure timelines are met

Customer support

• Help manage a small customer support team to ensure smooth daily operations

What we’re looking for

• Proven experience building, leading, and scaling customer success functions, ideally in a fast-paced startup environment
• Hands-on experience onboarding customers, driving adoption, and managing renewals or expansions
• Strong demo and sales support skills with a knack for spotting growth opportunities
• Excellent relationship-building and account management instincts
• Comfortable working with technical and support teams to solve issues and improve the product
• Clear, effective communicator across written, verbal, and cross-functional settings
• Tech-savvy and comfortable using CRMs, analytics tools, and collaboration platforms
• Experience working with legal and procurement teams on contracts and vendor setups
• Enjoys working with a global customer base across time zones and cultures
• Motivated to make a real difference in how we approach and deliver customer success

Nice to have

• Experience in SaaS or PLG companies
• Familiarity with tools like Front, Stripe, Metabase, and Notion
• Understanding of procurement platforms such as Coupa or SAP Ariba
• Experience handling contract workflows with legal and security teams
• A love for great design and familiarity with tools like Figma

Benefits

• Competitive salary based on experience
• Flexible working conditions
• Company-sponsored work device
• Health insurance coverage
• Annual company retreats