Customer Care Manager jobs in Singapore

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2013, and have customers like OpenAI, Aspire, Toyota, Figma, Capgemini, Perplexity and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).

We're hiring our first sales person to help build our founding team in Singapore. You'll develop our sales strategy for Asia, focusing on our commercial segment across South East and North Asia.

You will represent Notion in the region, working to build strong connections with community and industry partners. You will be instrumental in helping build pipeline, generate revenue, and expand our fastest growing customers. You will play an important role in defining/iterating on our sales motions, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business.

• Help launch a once-in-a-generation company in Asia.
• Manage the entire sales cycle from lead generation and pre-qualification to negotiation, closing, and renewing deals across APAC.
• Build and maintain strong relationships with key stakeholders, including C-suite executives, to ensure customer satisfaction and long-term partnerships.
• Develop and execute strategic plans to achieve sales targets and expand our customer base.
• Conduct comprehensive discovery sessions to understand client needs and present tailored solutions.
• Prepare and deliver compelling presentations and product demonstrations to prospective clients.
• Negotiate contract terms and pricing structures to secure profitable deals.
• Maintain accurate records of all sales activities and pipeline management using CRM tools.
• Collaborate cross-functionally with internal teams, including Marketing, Product, and Customer Success, to deliver exceptional value to clients.

• 2+ years of full-cycle sales experience, preferably at a fast-growing software company.
• Proven track record of achieving and exceeding sales targets.
• A new business mindset and natural pace setting tendencies.
• Experience in complex solution sales and consistently closing large figure deals.
• Exceptional communication and presentation skills.
• A builder mentality who thrives in collaborative environments.
• A deep understanding of our customers business objectives and challenges.
• Self-motivated and able to manage tasks and projects independently.
• Ability to operate within the grey and find creative or out-of-the-box solutions when faced with ambiguity.

• Experience as an early sales or GTM hire at a fast-growing start-up.
• Strong technical knowledge and understanding of productivity solutions
• Experience with quarterly sales planning and new logo acquisition.
• Native Mandarin and fluent English skills

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

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Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day). Notion reserves the right to adjust these requirements, and wants to ensure that you understand that we prioritize your presence for the magic of in person collaboration. Notion will consider requests for accommodation to this policy, and, upon request, will work with employees to explore a reasonable accommodation for physical or mental disabilities or other reasons recognized by applicable law.Please confirm that you have read and understand Notion’s in office requirements and policy. * Select...

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