puestos de Customer Care Manager en Singapur

• Expand the customer database by identifying and acquiring new clients.
• Follow up on sales leads and prospects, targeting to acquire these leads as new customers
• Maintain accurate records and data related to customer accounts and shipments
• Foster strong relationships with existing and potential customers to establish a sustainable business development pipeline.
• Develop and implement a monthly sales plan to achieve growth targets.
• Keep abreast of industry developments and trends by conducting market research
• Collaborate with internal departments to strategize and integrate sales initiatives, ensuring seamless communication with Operations to meet or exceed customer expectations
• Lead ECU's digital transformation by actively promoting and integrating digital solutions.

• Prepare customer quotations in response to requests
• Monitor and manage fluctuations in customer volume while addressing lost accounts.
• Design and execute effective sales campaigns.
• Supervise and support CS assistants by providing customer information and overseeing tele-calling efforts for new and existing clients.
• To review and prepare monthly performance sales performance reports.

• Minimum educational qualification required ‘O’ level or diploma
• Prefer with min 2 years experience in our line (NVOCC, Freight Forwarding)
• A great attitude and self motivated individual
• Excellent written and communication skills
• A proven track record of achieving sales targets and building customer relationships.
• Ability to work under pressure and meet sales targets.
• Maintaining a positive attitude and providing exemplary customer service.

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