Customer Care Manager jobs in Singapore

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Join the dynamic Grab Singapore Commercial team, where we're looking for an ad-tech professional to help drive advertising sales growth. Our team works collaboratively to build strong partnerships with leading global brands and media agencies, delivering impactful and effective advertising solutions.

As a member of the Grab Commercial Singapore team, you will be responsible for driving revenue growth by managing a portfolio of clients and maintaining a strong sales pipeline aligned with quarterly targets. You'll work closely with cross-functional teams especially across GrabMart and GrabPay, driving acquisition for both channels and to deliver effective OneGrab solutions and ensure campaign success.

This role will report onsite at Singapore Grab office and will report into the Manager, Non ACE Sales & Ads.

• Serve as a product expert for all GrabAds advertising placements.
• Identify, pitch, and acquire new clients through compelling presentations and strategic outreach.
• Manage end-to-end campaign execution for clients in your portfolio, including campaign activation, performance reporting, and ongoing optimization.
• Drive retention and growth of existing accounts by analyzing performance data, maintaining strong client engagement, and identifying creative opportunities to maximize revenue.
• Maintain a strong understanding of the advertising landscape in Singapore and Southeast Asia across various industries.
• Utilize strong pipeline management and sales forecasting skills to deliver accurate reports aligned with business KPIs.
• Build and maintain strong relationships with key decision-makers within media agencies and direct client organizations.
• Collaborate effectively with internal teams to develop and present integrated solutions across Grab's suite of products and services such as GrabAds, GrabMart, and GrabPay, that helps to meet client objectives.

• Background in digital media or advertising sales
• You have 3+ years of experience in a sales role with a track record of meeting or exceeding quotas
• Strong understanding of the end-to-end sales cycle, including prospecting and outbounding, pitching, negotiating, closing, and campaign execution

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.