Customer Service Specialist (Freight Forwarding)

Talent Trader Group; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Representative to excel in support for the supply chain industry. Candidates should possess strong communication and problem-solving skills, with a focus on customer satisfaction. The position requires a diploma or degree in a related field and proficiency in MS Office. Interested individuals are encouraged to apply via email.

Qualifications

• Prior experience in customer service, preferably in supply chain or logistics.
• Ability to manage customer inquiries and complaints professionally.
• Excellent organizational and time management skills.

Responsibilities

• Provide excellent customer service and support in the supply chain industry.
• Handle customer inquiries, orders, and complaints in a timely manner.
• Collaborate with logistics and warehouse teams to address customer requirements.

Skills

Communication

Customer Service

Problem Solving

Attention to Detail

Education

Diploma or degree in Business, Supply Chain, or related field

Tools

MS Office (Excel)

Job description

Responsibilities:

• Provide excellent customer service and support in the supply chain industry.
• Handle customer inquiries, orders, and complaints in a timely and professional manner.
• Manage and maintain customer accounts, ensuring accurate and up-to-date information.
• Coordinate with internal teams to ensure smooth order processing and delivery.
• Proactively communicate with customers regarding order status, delays, and any issues.
• Collaborate with logistics and warehouse teams to address customer requirements.
• Resolve customer complaints and escalate issues when necessary.
• Assist in the implementation of customer service strategies and process improvements.
• Stay updated on industry trends and best practices in supply chain management.
• Provide feedback and suggestions for continuous improvement of customer service operations.

• Diploma or degree in Business, Supply Chain, or related field.
• Prior experience in customer service, preferably in the supply chain or logistics industry.
• Strong communication and interpersonal skills.
• Customer-focused mindset and ability to handle customer inquiries and complaints professionally.
• Proficiency in MS Office applications, especially Excel.
• Excellent organizational and time management skills.
• Attention to detail and ability to multitask.
• Ability to work in a fast-paced and dynamic environment.
• Strong problem-solving and analytical skills.
• Knowledge of supply chain management concepts and processes.

Interested candidates who wish to apply for the advertised position, please send in your resume to [e-mail]

EA License No.: 13C6305

Registration No.: R24120209

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