Customer Service Officer

TELE-CENTRE SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service company in Singapore is seeking a Customer Care Officer to provide top-notch service as the first point of contact for customers. Responsibilities include handling calls, assisting customers online, and maintaining accurate records. Ideal candidates will have strong communication skills and a passion for customer service. Join a dynamic team that values ongoing training and a supportive work environment.

Benefits

Competitive compensation

Ongoing training

Supportive work environment

Qualifications

• Strong communication skills, both verbal and written.
• Customer-focused with a genuine passion for helping people.
• Ability to work well in a team and adapt to a fast-paced environment.

Responsibilities

• Handle inbound / outbound calls, emails, and chats from customers.
• Assist customers in navigating respective website and online services.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Stay up-to-date with product knowledge and company policies.
• Consistently meet set KPIs.

Skills

Strong communication skills

Customer-focused

Basic computer proficiency

Ability to work in a team

Job description

We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities:

• Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
• Assist customers in navigating respective website and online services
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve processes and enhance customer satisfaction
• Stay up-to-date with product knowledge and company policies
• To consistently meet set KPIs without compromising on quality service delivery

Requirements

• Strong communication skills, both verbal and written
• Customer-focused with a genuine passion for helping people
• Basic computer proficiency
• Ability to work well in a team and adapt to a fast-paced environment

*Prior call centre experience would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may WhatsApp us at 6015 6788 or email us at [e-mail]