Assistant Customer Service Manager , Automotive

WECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury automotive brand's management firm in Singapore seeks an Assistant Customer Service Manager. The role involves overseeing daily customer service operations, managing complaints, and ensuring service excellence. Candidates should have strong communication skills and experience in customer service, preferably within the automotive industry. This position offers a salary of up to $6,000 plus bonuses and benefits including 18 days of annual leave.

Benefits

Salary up to $6,000

Variable performance bonus

18 days annual leave

Qualifications

• Experience in customer service; automotive industry background preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Proficient in data analysis and reporting tools.

Responsibilities

• Oversee daily customer service operations and provide guidance to the team.
• Manage customer complaints proactively, ensuring high satisfaction.
• Engage customers to resolve escalated concerns.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Data analysis proficiency

Job description

About the Role

Assistant Customer Service Manager (Aftersales Department)

We are looking for an Assistant Customer Service Manager to join our client’s Aftersales team with a leading luxury automotive brand. This position serves as a vital link between customers and the business, ensuring service excellence, resolving concerns effectively, and driving continuous improvement in the overall customer experience.

Key Responsibilities

• Oversee daily customer service operations and provide guidance to the team.
• Conduct and review customer satisfaction surveys, analyzing feedback and driving improvement initiatives.
• Manage customer complaints proactively, ensuring resolution with high satisfaction while balancing compliance and cost considerations.
• Collaborate with the Aftersales department to define service goals (e.g., response times, delivery timelines, participation rates).
• Identify root causes of customer satisfaction issues and recommend long-term solutions.
• Engage customers directly, including face-to-face meetings, to resolve escalated concerns.
• Coordinate with multiple departments to ensure consistent and seamless customer experience.
• Support the Service Manager in implementing service excellence programs.

Requirements

• Experience in customer service; automotive industry background preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Proficient in data analysis and reporting tools.

What’s Offered

• Salary: Up to $6,000 (commensurate with experience) + performance/variable bonus
• Working hours: Mon–Fri (8:30am – 6:00pm), alternate Sat (8:30am – 12:30pm).
• 18 days annual leave (up to 24 days with tenure).

Apply Now!

Thank you for your interest! If your profile is shortlisted, we’ll be in touch to arrange the next steps. Should this role not be the right fit, we truly appreciate your application and will keep your details in our talent pool for future opportunities.

WeCruit Pte Ltd | EA License No. 20C0270

EA Personnel: Tan Soon Hock (Steven) | Registration No. R1109889