Customer Service Officer

OCTOPUS DISTRIBUTION NETWORKS PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A distribution network company in Singapore is seeking an Order Management Specialist to handle customer enquiries and orders efficiently. The ideal candidate will have a GCE 'N' Level and at least 2 years of experience in a similar role, showcasing strong communication and relationship skills. This role involves working closely with various departments to ensure timely order fulfilment.

Qualifications

• Minimum 2 years of relevant experience in an order management role.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage orders and enquiries from customers.
• Process orders from various sources including emails and portals.
• Interface with Sales, Procurement, Warehouse, and Logistics.

Skills

Excellent communication skills

Relationship management

Meticulous attention to detail

Good IT skills

Education

GCE 'N' Level

Job description

JOB DESCRIPTION

• Manage orders related to enquiries from customers

• Process orders received from emails, portals and faxes

• Data entry, tracking and record-keeping in sales-related environment

• Interface and coordinate with Sales, Procurement, Warehouse and Logistics to ensure seamless order fulfilment on time

• Ensure correct pricing in orders processed

• Resolve issues arising from orders processing with internal stakeholders

• Build sustainable relationships and gain trust with existing customers through effective and interactive communication

• Other ad-hoc projects as assigned

• 5.5 days work week

REQUIREMENTS

• Minimum GCE 'N' Level with 2 year of relevant experience

• Excellent communication and relationship skills

• Meticulous and hard working

• Able to work in a very fast pace environment

• Good IT skills

• A proven track record of performance and delivery