Associate Representative - Inside Sales

WESCO; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global distribution company is seeking an Associate Representative - Inside Sales in Singapore. In this role, you will interact with customers primarily by phone and email, aiming to boost sales through order processing and customer satisfaction efforts. Ideal candidates should have a high school diploma, some experience in sales, and basic computer skills, specifically in Microsoft Office. This opportunity involves teamwork and customer interaction to meet sales goals.

Qualifications

• 0-2 years of experience in sales and sales administration.
• Ability to communicate clearly, both verbally and in written form.
• Ability to work independently with little supervision.

Responsibilities

• Interact with customers to increase sales through phone and email.
• Collaborate with outside sales to meet goals.
• Prepare and follow up on quotations to secure orders.

Skills

Sales

Customer communication

Teamwork

Attention to detail

Basic computer skills

Education

High School Degree or Equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

As an Associate Representative - Inside Sales, you willinteract with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met.

Responsibilities:

• Obtainordersthroughemailandtelephonecalls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.

• Increase orders by suggesting related items, explaining features, and checks customer’s buying history.

• With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.

• Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order.

• Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date.

• Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification.

• Report industry trends, competitive pricing and customer feedback to management.

Qualifications:

• High School Degree or Equivalent required; Bachelor’s degree preferred.

• Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).

• Familiar with Microsoft Office, and ability to perform basic computer skills

• Ability to perform multiple tasks simultaneously

• Ability to work in a team environment

• Ability to communicate clearly, both verbally and in written form

• Attention to detail

• Ability to prospect and market concepts to existing and potentially new accounts

• Ability to act and solve routine or standard problems

• Ability to identify and define problems and possible solutions independently; chooses among existing solutions

• Ability to work independently with supervision

• Ability to travel up to 25%