Customer Service Officer

CULINA PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

A leading epicurean foods purveyor in Singapore seeks a motivated individual to manage customer orders and inquiries. Responsibilities include generating invoices and coordinating with delivery staff. Candidates should possess a minimum of GCE 'O' level or Diploma, and demonstrate effective communication and service-oriented skills. The position offers a 5-day work week and various employee benefits.

Benefits

Up to 18 days Annual Leave

Group Medical & Hospitalization Insurance

Flexi Wellness Plan

Staff Card Discount Program

Qualifications

• Alert, efficient, responsible, and resourceful personality.
• Able to work under pressure with minimum supervision.

Responsibilities

• Attend to customers’ orders through phone, fax, email, and sales personnel.
• Process orders by generating invoices, credit & debit notes, and internet billings.
• Coordinate with warehouse staff and delivery drivers for timely delivery.
• Handle and manage customer inquiries and feedback.

Skills

Good communication skills

Service-oriented

Ability to work under pressure

Education

GCE 'O' level or Diploma

Job description

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

Culina is a leading purveyor of specialist epicurean foods and wines, a choice distributor to hotels, restaurants and cafes in Singapore. Culina runs a Bistro and Gourmet boutique, an Organic retail store SuperNature in Dempsey as well as a chain of butcheries in Major Supermarkets island-wide.

Job Responsibilities:

• Attend to customers’ orders through phone, fax, email and sales personnel
• Process order by generating invoices, credit & debit notes and internet billings
• Co-ordinate with warehouse admin staff and delivery drivers to ensure timely delivery to customers
• Handle and manage customer enquiries and feedback

Requirements:

• GCE 'O' level, Diploma or equivalent
• Alert, efficient, responsible, resourceful and service oriented
• Good communication skills & good attitude
• Able to work under pressure and with minimum supervision
• 5 days work week (4 week days + 1 weekend / 5 week days)

Benefits:

• Up to 18 days Annual Leave
• Group Medical & Hospitalization Insurance
• Flexi Wellness Plan
• Staff Card Discount Program