Telecommunication-Jobs in Deutschland

Job Responsibility

The Job

• We are seeking a highly motivated and experienced F&B Operations Manager to oversee and lead the operations of multiple outlets.
• The ideal candidate will work closely with senior management to ensure operational excellence, customer satisfaction, and profitability, while aligning with the company's long-term business vision.

Responsibilities

Business Operations

• Collaborate with top management for strategic planning and execution to meet annual business objectives.
• Fully responsible for financial performance, including budgeting, forecasting, and cost control for all outlets.
• Monitor and control all P&L items to ensure profitability.
• Ensure all outlets adhere to hygiene and safety standards.
• Take on additional tasks and projects as assigned by the company.

People Management

• Develop and manage workforce planning and staffing forecasts.
• Create a positive and productive work environment for all team members.
• Implement and uphold customer service SOP standards across all outlets.
• Work closely with HR for recruitment, onboarding, training, development, and retention of staff.
• Optimize staff scheduling to achieve maximum productivity and efficiency.
• Monitor and control labour costs to remain within budgeted levels.

Audit & SOP Compliance

• Establish, monitor, and maintain operational targets, KPIs, schedules, and SOPs.
• Conduct regular audits to ensure compliance with hygiene, safety, and company standards.
• Ensure outlets are well-maintained, adequately stocked, and prepared for daily and peak operations.

Customer Service Excellence

• Continuously enhance customer service standards by identifying customer needs and resolving issues proactively.
• Analyze service trends and propose system improvements to enhance customer satisfaction.
• Ensure effective communication across all departments including marketing, purchasing, kitchen, and outlet teams.

Job Requirements

The Candidate

• Diploma/Degree in Hospitality Management, Business Administration, or related fields.
• Minimum 5 years of experience in a managerial role in F&B operations management, preferably with experience in coffee beverage-related outlets or café operations.
• Experience in setting up and managing new outlets will be an added advantage.
• Strong leadership, communication, and interpersonal skills.
• Solid knowledge of F&B operations, including costing, budgeting, and P&L management.
• Hands-on approach with excellent problem-solving and decision-making abilities.
• Strong organizational skills with keen attention to detail.
• Ability to join the company by mid-July will be an added advantage.

Interested candidates are invited to apply online with a detailed resume. Only shortlisted candidates will be notified.

The Company

• Factories in Malaysia (HQs), China, India, Mexico, South Africa
• Export to 105 countries around the world.
• Global MNCs customers in Petrol Retail, Automotive, Quick Service Restaurants, Health & Beauty, and Telecommunication.
• Single source solution provider of innovative, engineered manufacturing products and services in full compliance with global engineering standards.

Job Benefits

• Annual Leave & PH
• Medical Coverage (Hospitalization, Personal Accident & Outpatient)
• Uniform
• Staff Activities