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Qa jobs in Malaysia
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Training Supervisor - KL
Teleperformance USA
Petaling Jaya
On-site
MYR 100,000 - 150,000
Full time
30+ days ago
Job summary
A leading company in the contact center industry is looking for a Quality Analyst to construct and deliver reports and analyses. The successful candidate will have a Bachelor's degree and be proficient in both Mandarin and English, with at least 1-year experience in a similar role. This opportunity includes a rotational shift and a dynamic work environment.
Qualifications
- Minimum 1 year experience as QA in call center
- Ability to work in rotational shifts (3 shift / 5 working days)
- Able to start work immediately is preferred.
Responsibilities
- Construct searches and reports for analysis in recorded conversations.
- Make recommendations to solve business problems.
- Monitor, analyse & audit trainees’ performance.
Skills
Proficient in Mandarin
Proficient in English
Analytical skills
Attention to detail
Education
Bachelor’s degree or equivalent diploma
Job description
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Key Responsibilities:
- Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
- Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
- Package, deliver, and at times present key findings and briefings.
- Conduct evaluations to identify areas of improvement
- Monitor, analyse & audit trainees’ performance and call out any unusual trends
- Identify training needs by working with operations team and QA
Main Requirements:
- Bachelor’s degreeorequivalent diplomain any discipline
- Candidate must be able to work onrotational shift(3 shift / 5 working days)
- Minimum 1 years’ experienceas QA in call center
- Must be proficiency in Mandarin & English in terms of written, reading and speaking
- Able tostart work immediatelyis preferred.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.