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Qa jobs in United States

Quality Lead (Training & QA)

Shopee

Kuala Lumpur
On-site
MYR 250,000 - 300,000
25 days ago
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Manufacturing Process Lead Engineer

Celestica

Kulai
On-site
MYR 251,000 - 357,000
26 days ago

Performance Tester

Luxoft

Kuala Lumpur
On-site
MYR 100,000 - 150,000
27 days ago

Lead / Senior QA Automation Engineer

Capcon Asia

Kuala Lumpur
Hybrid
MYR 60,000 - 80,000
27 days ago

QA Supervisor

Teleflex

Kampung Jentz Settlement
On-site
MYR 60,000 - 90,000
27 days ago
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Lead QA Automation Engineer

Capcon Asia

Kuala Lumpur
Hybrid
MYR 150,000 - 200,000
28 days ago

Quality Team Lead - Cantonese

Teleperformance

George Town
On-site
MYR 50,000 - 70,000
30+ days ago

Quality Team Lead - English

Teleperformance

West Coast Division
On-site
MYR 250,000 - 300,000
30+ days ago
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Bilingual Call Center QA Analyst – Malay & English

Teleperformance

Bayan Lepas
On-site
MYR 100,000 - 150,000
30+ days ago

Senior Business Analyst, FPSL Change (India, Malaysia)

Standard Chartered Bank

Malaysia
On-site
MYR 80,000 - 120,000
30+ days ago

Senior QA Engineer / QA Section Manager

Hirehub Management Sdn. Bhd.

Kulai
On-site
MYR 120,000 - 150,000
30+ days ago

Lead QA/QC Manager — Fresh Food Manufacturer

Talent Recruit

Seri Kembangan
On-site
MYR 60,000 - 90,000
30+ days ago

Quality Manager - Penang

Teleperformance USA

Bayan Lepas
On-site
MYR 80,000 - 120,000
30+ days ago

Producer

PlayStation

Petaling Jaya
On-site
MYR 60,000 - 90,000
30+ days ago

Producer

PlayStation Network

Petaling Jaya
On-site
MYR 50,000 - 75,000
30+ days ago

Quality Assurance Manager - KL

Teleperformance USA

Petaling Jaya
On-site
MYR 60,000 - 90,000
30+ days ago

Training Supervisor - KL

Teleperformance USA

Petaling Jaya
On-site
MYR 100,000 - 150,000
30+ days ago

Quality Manager - KL

Teleperformance USA

Petaling Jaya
On-site
MYR 60,000 - 80,000
30+ days ago

DevOps Engineer - (Job Number: 00054733521)

cognizant technologies

Kuala Lumpur
On-site
MYR 60,000 - 120,000
30+ days ago
Quality Lead (Training & QA)
Shopee
Kuala Lumpur
On-site
MYR 250,000 - 300,000
Full time
25 days ago

Job summary

A leading e-commerce platform in Kuala Lumpur is seeking a quality assurance manager to oversee BPO agents across multiple locations. The ideal candidate will have strong leadership skills and experience in process improvement. Responsibilities include conducting quality audits, managing team OKRs, and collaborating on operational improvements to enhance user satisfaction.

Qualifications

  • Strong communication skills in English (both verbal and written).
  • Experienced in leading and managing BPO agents.
  • Proficient in using AI tools to enhance productivity and efficiency.

Responsibilities

  • Oversee the quality of the BPO agents from multiple locations.
  • Identify key improvement areas and provide necessary training.
  • Lead and mentor the QA team, fostering collaboration.

Skills

Strong communication skills in English
Experience in leading and managing BPO agents
Proficient in using AI tools
Proficient in Microsoft Excel

Education

Certifications in process improvement or operational excellence
Job description
Responsibilities
  • Oversee the quality of the BPO agents from 3 locations: Malaysia, Philippines and Indonesia.
  • Identify key improvement areas and provide necessary training to our BPO agents to ensure continuous progress.
  • Make sure the Knowledge Base is constantly updated with the latest SOP and suggest any improvements if the current SOP is redundant or difficult to understand.
  • Lead and mentor the QA team, fostering a culture of collaboration and continuous learning.
  • Conduct regular and adhoc quality audits to ensure our in-house QA re-audit meets company standards and best practices.
  • Monitor individual OKR and team OKR so that it meet overall Return & Refund team target.
  • Identify areas for improvement within Return & Refund process flow and suggest strategies to enhance efficiency, effectiveness, and user satisfaction.
  • Collaborate with cross-functional teams to implement process improvements aimed at streamlining operations and improving service quality.
Qualifications
  • Strong communication skills in English (both verbal and written).
  • Experienced in leading and managing BPO agents.
  • Proficient in using AI tools to enhance productivity and efficiency.
  • Certifications in process improvement or operational excellence (optional).
  • Proficient in Microsoft Excel is a plus.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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