Jobs in Shah Alam, Malaysia

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Process Owner - REMOTE. This role is integral to driving Operational Excellence within the Business Unit, collaborating closely with business leaders and stakeholders to enhance process efficiency, compliance, and customer satisfaction. The Process Owner will define and improve specific business processes while leveraging operational metrics to identify opportunities for enhancements. By advocating for continuous improvements, this position ensures that initiatives deliver meaningful results and foster a culture of innovation.

• Create an inventory of all process activities using standard frameworks.
• Coordinate with experts to maintain accurate process documentation.
• Identify and prioritize potential process failures and develop mitigation plans.
• Monitor and analyze metrics to identify cost savings and quality improvements.
• Support delivery of process improvements through data collection and analysis.
• Collaborate with stakeholders in Quality, Training, and IT for successful implementations.
• Align process improvement projects with overall business initiatives.
• Facilitate a Continuous Improvement Program to drive performance objectives.
• Provide Lean expertise and training to deepen the Lean mindset.
• Maintain open communication with stakeholders regarding process performance.

• Bachelor's Degree or equivalent experience.
• 8-10+ years leading process improvement in Insurance and Financial Services.
• Experience in process discovery, improvement, and monitoring.
• Exceptional written and verbal communication skills.
• Familiarity with BPM technology.
• Highly organized and goal-oriented with attention to detail.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively in cross-functional teams.
• Ability to engage and influence stakeholders at all levels.
• Proficient in Visio, Excel, and PowerPoint.

• Flexible work environment with remote options.
• Opportunity to impact process excellence and efficiency.
• Collaborative work culture focused on continuous improvement.
• Access to training and development in Lean methodologies.
• Competitive compensation and benefits package.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1