Jobs in Bayan Lepas, Malaysia
Environmental Health & Safety Engineer 3
Sanmina Corporation
Discover more opportunities than anywhere else. Find more jobs nowEHS Engineer III: Lead Compliance & Incident Management
Sanmina Corporation
Vision Development Engineer/ Senior (Machine Vision)
Mi Equipment
Connect with headhunters to apply for similar jobsManufacturing Equipment Engineer
Sanmina Corporation
Executive - Student Recruiter
Penang Skills Development Centre
Retail Sales Associate (Queensbay Mall, Penang)
Prism+
Strategic RFQ & Procurement Lead
Renesas Electronics
Sr Procurement/Purchasing Specialist
Renesas Electronics
Customer Success Specialist - Mandarin speaker
Two95 International Inc.
Supervisor - Security and Environmental, Health and Safety
Expeditors
Quality Analyst Supervisor - Penang
Teleperformance USA
Quality Analyst - Malay
Job summary
A leading customer service provider in Penang is seeking a Quality Analyst to support the Customer Service team by ensuring performance standards are met. Candidates should have a Bachelor’s degree, at least 1 year of QA experience in a call center, and proficiency in Malay and English. The role involves conducting data analysis, QA evaluations, and acting as a Subject Matter Expert. Immediate start is preferred.
Qualifications
- Minimum 1 year experience as QA in call center.
- Candidate must be able to work on rotational shifts.
- Able to start work immediately preferred.
Responsibilities
- Conduct root cause and other data analysis.
- Conduct QA evaluations and provide progress reports.
- Act as escalation point for process questions.
- Act as Subject Matter Expert for QA evaluations.
- Participate in problem prevention and continuous improvement projects.
Skills
Education
We are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.
- Bachelor’s degree or equivalent diploma in any discipline.
- Candidate must be able to work on rotational shift (3 shift / 5 working days).
- Minimum 1 years’ experience as QA in call center.
- Proficiency in Malay and English (spoken and written).
- Able to start work immediately is preferred.
- Conduct root cause and other data analysis.
- Conduct QA evaluations per client requirements and provide QA progress reports to team lead.
- Act as escalation point of contact for process questions, issues and resolution.
- Act as Subject Matter Expert (SME) for QA evaluations.
- Participate as project team member in problem prevention and continuous improvement projects.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.