Web Hosting Support Specialist | Flexible Hours | Hybrid

LOCUS-T; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A technology company in Selangor, Malaysia, is looking for a Web Hosting Support Specialist. The ideal candidate will manage domain and email setups, troubleshoot technical issues, and assist with server tasks. Candidates should have a degree in IT, at least 2 years of relevant experience, and strong skills in tools like cPanel and WHM. Proficiency in English, BM, and Mandarin is essential for customer interactions. This role offers flexible hours and hybrid work options.

Benefits

Flexible Hours

Hybrid Work

2 Weeks Work-from-Anywhere

Training & Mentorship

Mobile, Internet & Parking Subsidy

Family Leave

Long Service Award

Monthly Performance Rewards

Birthday Leave

Marriage Leave, Time-Off, Replacement Leave

Engagement Activities & Fun Work Culture

Qualifications

• Degree in IT, Computer Science, or similar.
• 2+ years experience in web hosting support.
• Strong in domain/DNS, cPanel, and WHM.

Responsibilities

• Provide web hosting support.
• Manage and resolve support tickets promptly.
• Engage customers and identify upselling opportunities.

Skills

Web hosting support

Domain/DNS management

Communication skills

Problem-solving

WordPress troubleshooting

Bilingual (English, Mandarin, BM)

Education

Degree in IT, Computer Science, or similar

Tools

cPanel

WHM

Job description

A technology company in Selangor, Malaysia, is looking for a Web Hosting Support Specialist. The ideal candidate will manage domain and email setups, troubleshoot technical issues, and assist with server tasks. Candidates should have a degree in IT, at least 2 years of relevant experience, and strong skills in tools like cPanel and WHM. Proficiency in English, BM, and Mandarin is essential for customer interactions. This role offers flexible hours and hybrid work options.