Trade/ Sales Support Executive

Wilmar; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Malaysia is seeking a dedicated customer service representative to enhance customer experience through effective communication and support. The ideal candidate will have a Bachelor’s degree in Business or a related field, along with 1–2 years of experience in logistics operations or customer service. Key responsibilities include assisting customers with queries, processing orders, and resolving complaints. The role also involves collaborating with internal teams to ensure effective service delivery. Proficiency in Microsoft Office is essential.

Qualifications

• 1–2 years of experience in logistics operations or customer service.
• Detail-oriented, diligent, and able to thrive under pressure in a fast-paced environment.
• Team player with strong interpersonal skills.

Responsibilities

• Providing feedback to various departments to improve customer experience.
• Delivering information about a company’s products and services.
• Answering queries and concerns about a company’s products and services.
• Processing orders and transactions.
• Resolving issues and handling customer complaints.

Skills

Strong written and verbal communication skills in English

Proficiency in Microsoft Office (Excel, PowerPoint, Word)

Strong analytical skills

Interpersonal skills

Detail-oriented

Ability to work under tight deadlines

Education

Bachelor’s degree or diploma in Business or a related field

Job description

Responsibilities

• Providing feedback to various departments, maintains client databases, and stays updated on industry trends to improve customer experience.
• Delivering information about a company’s products and services.
• Answering queries and concerns about a company’s products and services.
• Processing orders and transactions.
• Resolving issues and handling customer complaints.
• Collaborating closely with internal teams (Commercial, Risk, Global Offices, Finance, Accounts, Quotation, etc.) to identify and address execution risks in advance.
• Proactively identify and resolve issues related to delivery execution.
• Adhering to company SOPs to ensure seamless operations.
• Handling additional operational tasks as assigned.

Requirements

• Bachelor’s degree or diploma in Business or a related field preferred.
• 1–2 years of experience in logistics operations or customer service
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Strong written and verbal communication skills in English.
• Ability to work under tight deadlines with minimal supervision.
• Strong analytical, numerical, and interpersonal skills.
• Detail-oriented, diligent, and able to thrive under pressure in a fast-paced environment.
• Team player with strong interpersonal skills.