Tour Operations Executive

Webuy Global Ltd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A fast-growing e-commerce and travel platform in Kuala Lumpur seeks a motivated individual to promote travel solutions, arrange itineraries, and ensure excellent customer service. The role encourages fresh graduates and SPM leavers to apply, focusing on hands-on skills and the ability to work independently. Effective communication in English and Mandarin is essential, along with strong sales skills. The position requires weekend work with competitive hours from 10am to 7pm with two off days during weekdays.

Qualifications

• Fresh graduates and SPM leavers are encouraged to apply.
• Excellent hands‑on skills with an eye for details.
• Fluency in spoken and written English & Mandarin.

Responsibilities

• Provide information about travel destinations and arrange itineraries.
• Help customers obtain necessary travel documents.
• Prepare itineraries and make reservations for travel and accommodation.

Skills

Customer service excellence

Strong sales skills

Multilingual (English & Mandarin)

Good communication skills

Education

Fresh graduates and SPM leavers

Job description

Why Join Us?

• Join Webuy Global Ltd. (Nasdaq: WBUY), a fast-growing, AI-powered e-commerce and travel platform
• Be part of a company that achieved over US$2.6 million in Q1 travel bookings
• Work with cutting‑edge AI technology in the travel industry
• Opportunity for career growth in a rapidly expanding company
• Working hours: 10am - 7pm with 2 off days on weekdays

Job Brief

Webuy Global Ltd. (Nasdaq: WBUY) is a fast‑growing, AI‑powered e‑commerce and travel platform in Southeast Asia. Recently relisted on Nasdaq (May 2025), we achieved over US$2.6 million in Q1 travel bookings and are expanding rapidly across the region. We’re looking for a highly enthusiastic person to promote and arrange travel solutions for individual and corporate clients. You’ll help clients achieve unforgettable travel experiences while building strong, lasting relationships.

Key Responsibilities

• Provide information about travel destinations and arrange travel itineraries
• Obtain travel and accommodation reservations and register passengers at check‑in and departure
• Obtain information about availability, cost and convenience of different types of transport and accommodation
• Ascertain customers’ requirements and advise them on travel arrangements
• Provide information about local and regional attractions, sightseeing tours, restaurants, arts and entertainment
• Prepare itineraries and make and confirm reservations for travel, tours and accommodation
• Issue tickets, boarding passes and vouchers
• Help customers obtain necessary travel documents such as visas
• Verify travel documentation and register passengers and luggage at check‑in and departure
• Prepare bills and receive payments

What We’re Looking For

• Fresh graduate and SPM leavers are encouraged to apply
• Excellent hands‑on skills with eye for details
• Ability to work independently
• Positive attitude and responsible character
• Pleasant personality with focus on excellence in customer service
• Prior working experience will be an added advantage
• Self‑starter with good communication and interpersonal skills
• Possess self‑confidence and be able to actively interact with all relevant parties
• Fluency in spoken and written English & Mandarin, multilingualism is a plus
• Strong sales skills and e‑commerce awareness
• Willing to work during weekends (2 off days fall on weekday), from 10am - 7pm