The Club & Guest Relations Officer (173510)

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 30,000 - 50,000; Full time

Job summary

A luxury hotel group is seeking a The Club & Guest Relations Officer based at their Kerry Hotel. Responsibilities include greeting guests, ensuring smooth check-in/out procedures, and handling inquiries. The ideal candidate should have excellent English, Cantonese, and Putonghua proficiency, and a minimum of 1 year experience in the service industry. This position offers a unique opportunity to be part of a renowned hospitality team.

Qualifications

• Minimum 1 year experience in service industry, preferably in Hotel Front Office or airline operations.

Responsibilities

• Greet VIP / Club guests and bid farewell.
• Provide a smooth check-in and check-out experience.
• Handle guests' enquiries.

Skills

Excellent command of spoken English

Cantonese

Putonghua

Self-motivated

Well-organized

Able to work independently

Ability to work under pressure

Job description

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for a The Club & Guest Relations Officer based at Kerry HotelHong Kong!

As The Club &Guest Relations Officer, we rely on you to:

• Greet VIP / Club guestand bit farewell
• Provide a smoothcheck in and check out experience
• Handle guests’ enquiries

We are looking for someone who has:

• Excellent command of spoken English, Cantonese and Putonghua
• Minimum 1 year experience in service industry, preferably in Hotel Front Office or airline operations
• Self-motivated and well-organized
• Able to work independently and under pressure

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.