Technical Support Specialist

FastJobs; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading job portal in Kuala Lumpur is seeking a Technical Support Specialist to provide application support, maintain system performance, and collaborate with IT teams. The ideal candidate holds a Bachelor's degree in Computer Science and has proven troubleshooting experience. The role involves working shifts and may require night activity for system updates. Strong communication skills and understanding of SQL and networking principles are essential. Competitive salary up to 6,000 MYR is offered.

Qualifications

• Proven experience in troubleshooting and resolving complex issues in a relevant field.
• GPA of at least 3 out of 4 in educational background.

Responsibilities

• Provide first and second-level support for application-related issues.
• Monitor application performance and coordinate software updates.
• Maintain records of support requests and generate reports.
• Collaborate with IT professionals to enhance application performance.

Skills

Troubleshooting

Basic knowledge of SQL query

Understanding of networking principles

Excellent communication skills

Education

Bachelor's degree in Computer Science or related field

Job description

Technical Support Specialist - Salary up to 6k (Bangsar South)

• Technical Support & Troubleshooting:
  o Provide first and second-level support for application-related issues, ensuring timely
  resolution.
  o Diagnose and resolve software application problems, collaborating with cross-functional teams
  when necessary.
  o Utilize diagnostic tools and logs to identify root causes of issues and implement effective
  solutions.
  o Will be working on shifts
• System Maintenance & Updates:
  o Monitor application performance, ensuring optimal functionality and uptime.
  o Coordinate with development teams to implement software updates, patches, and
  enhancements.
  o Frequent night activity may be needed for system update and maintenance activity
  o There will be 24hr shift arrangement
• Documentation & Reporting:
  o Maintain detailed records of support requests, resolutions, and system changes.
  o Generate reports on support trends, identifying areas for improvement.
• Collaboration & Continuous Improvement:
  o Work closely with developers, QA testers, and other IT professionals to enhance application
  performance.
  o Participate in regular reviews to assess support processes and recommend improvements
• REQUIREMENTS:
• Experiences:
  • Proven experience in troubleshooting and resolving complex issues course work or assignment.
• Education:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of average 75% of the total GPA. Eg GPA 3 out of 4.
• Skills
  • Basic knowledge of SQL query.
  • Understanding of database general principles.
  • Understanding of networking principles and protocols.
  • Excellent communication skills, both verbal and written.