Technical Support Specialist Full Time

Career Horizons; Shah Alam; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading IT solutions company in Malaysia is seeking a Technical Support Specialist. This role involves providing technical support for AS400 systems, ensuring reliability and performance. Candidates must have at least 4 years of experience in AS400 administration and a Bachelor's degree in IT or Engineering. The company values workplace culture and offers excellent career progression opportunities.

Qualifications

• At least 4 years’ experience in AS400 administration is mandatory.
• Experience with Power7-10 technology refresh and OS upgrades is advantageous.
• Familiarity with backup and recovery tools, especially BRMS, is preferred.
• IBM certifications or ITIL certification will be beneficial.

Responsibilities

• Provide comprehensive technical support for AS400 systems.
• Conduct log analysis and troubleshoot system errors.
• Maintain and upgrade AS400 hardware and software as needed.
• Coordinate projects related to hardware installation.

Skills

AS400 administration

Unix

Windows environment

Problem-solving

Vendor coordination

Education

Bachelor’s degree in IT or Engineering

Tools

BRMS

Tivoli

Job description

Company Overview

We are collaborating with a Malaysia-based company specializing in Sustainable Cloud and IT Infrastructure Services. The company operates across 19 countries globally, providing highly secure, sustainable, and enterprise-grade IT solutions to various industries, with a strong focus on banking and financial services.

Job Summary

As a Technical Support Specialist you will play a crucial role in delivering exceptional support to our valued customers. Your primary responsibilities will include conducting log analysis and providing comprehensive technical assistance in alignment with our internal processes.

• Provide support for AS400 hardware and some software aspects, ensuring system reliability and performance
• Maintain, upgrade, and replace AS400 hardware as needed to optimize functionality.
• Assist in hardware installation and coordinate related projects.
• Diagnose and resolve system errors to maintain operational efficiency.
• Perform AS400 operating system upgrades and apply critical security patches and bug fixes.
• Troubleshoot, monitor and administer the AS400 software and hardware.
• Work with multiple vendors to assist with implementation of projects
• To support day-to-day computer operations which include firmware and OS upgrades

Key Requirement

• Bachelor’s degree in IT, Engineering or equivalent in relevant discipline.
• Power7-10 technology refresh and OS upgrade experience will be an advantage.
• At least 4 years’ administration experience in AS400(mandatory), Unix and Windows environment.
• Minimum of 4 years of experience of AS400 system engineer role.
• Familiar with backup and recovery tools, preferably BRMS, Tivoli, etc.
• IBM Certifications like IBM i (C9010-022) & IBM i (C9060-528) or ITIL Certification will be an advantage.

Rewards gained

The opportunity to be part of a fast-growing Group which is a leader in its field of industry and offers excellent career progression opportunities locally. The Group understands the importance of workplace values and culture where they strongly encourage employees to develop their strengths and recognize their achievements accordingly.

To Apply

If you’re interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to [e-mail]. Due to overwhelming responses, we will only be able to contact shortlisted candidates.

Job Ref: 20250214/104

Consultant: Hui Cheng Heng

Registration No: 201901037350 (1346680-W)

EA Licence No: JTKSM 949A