Technical Support Engineer-Microsoft Power Platform

Microsoft; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading company is looking for a technical support role that involves resolving customer issues, collaborating with teams, and providing feedback to improve processes. Candidates should have a Bachelor's degree in Computer Science or relevant experience and be fluent in English and Mandarin.

Qualifications

• 1+ years of relevant experience or 3+ years of relevant experience preferred.
• Confident in English reading, writing and speaking; fluent in Mandarin.
• Experience with Microsoft technologies is beneficial.

Responsibilities

• Reviews issues and contacts customers to understand and resolve them.
• Provides feedback for product improvement and follows business processes.
• Collaborates with cross-team groups to tackle moderately complex issues.

Skills

Analytical skills

Problem resolution

Decision-making

Education

Bachelor's degree in Computer Science, IT, or related field

Equivalent experience

Tools

Microsoft Dynamics 365 Power Platform

SQL Server

Visual Studio

Job description

Responsibilities

1. Response and Resolution
   • Reviews issues and contacts customers to understand issues. Ensures customers are informed of the status and solutions. Utilizes troubleshooting tools (e.g., event logs, performance traces) to resolve issues.
   • Resolves or escalates customer issues. Documents technical work and research.
   • Analyzes problems and develops solutions using log analysis and proprietary tools.
   • Collaborates with cross-team and cross-product groups to resolve moderately complex issues.
2. Readiness
   • Attends trainings to become proficient in support topics.
3. Product/Process Improvement
   • Provides feedback to improve products and identifies potential defects for escalation.
   • Uses and provides feedback on automated tools to resolve issues.
   • Follows business processes and participates in case discussions to resolve problems.
4. Other
   • Embodies company culture and values.

Qualifications

1. Required Qualifications
   • Bachelor's degree in Computer Science, IT, or related field AND 1+ years of relevant experience, OR
   • 3+ years of relevant experience, OR
   • Equivalent experience.
2. Language Skills
   • English: confident in reading, writing, speaking.
   • Mandarin: fluent in reading, writing, speaking.
3. Technical Skills
   • Experience with Microsoft Dynamics 365 Power Platform (Power Automate, Power Apps, Copilot Studio) or a developer background is beneficial but not essential.
   • Knowledge of other Microsoft technologies such as SQL Server, IIS, ADFS, Exchange, Visual Studio is appropriate.
   • Strong analytical, problem resolution, judgment, and decision-making skills.

Microsoft is an equal opportunity employer and considers qualified applicants regardless of various protected characteristics. For accommodations during the application process, please send a request via the Accommodation request form.