Technical Engineer – Red Hat

CTC Global; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading IT service provider in Malaysia is seeking a skilled technician to conduct preventive maintenance and provide technical support to engineers. The ideal candidate should hold a diploma/degree in Information Technology with 3-5 years of relevant experience. Responsibilities include scheduling maintenance activities, generating reports, and supporting customer environments. Candidates must possess strong communication skills and the capability to manage technical issues efficiently. This role offers growth opportunities in a dynamic team environment.

Qualifications

• 3-5 years support and deployment experience in IT environments.
• Direct experience with hardware and software vendors.
• Ability to engage with various stakeholder levels.

Responsibilities

• Schedule and conduct preventive maintenance activities.
• Generate and upload maintenance reports.
• Provide onsite or offsite support to customers.

Skills

Communication Skills

Customer Support

Technical Assistance

Problem Management

Project Coordination

Education

Diploma/Degree in Information Technology or equivalent

Tools

Red Hat Linux

Red Hat OpenShift

Red Hat Jboss

Red Hat Ansible

Job description

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Responsibilities

• Schedule with customers on preventive maintenance activities.
• Perform onsite comprehensive preventive maintenance.
• Generate comprehensive preventive maintenance reports.
• Upload preventive maintenance reports to Field Service Management System.
• Update tickets in a timely manner in Field Service Management System.
• Provide technical assistance to Level 1 Engineers.
• Provide onsite or offsite support to customers.
• Prepare incident reports if required.
• Prepare problem management reports, if required.
• Handle small scale projects independently and assists in large scale project deployment.
• Assist in project deployment and ensures deployment according to timeline.
• Provide input to develop documents for projects.
• Capture and updates project implementation technical issues for lessons learned.
• Conduct project testing and commissioning with customers.
• Update installation tickets in a timely manner in Field.

Requirements

• Diploma/Degree in Information Technology or equivalent
• Minimum 3-5 years support and deployment working experience related in IT related environment with Red Hat Linux, Red hat Satellite, Red Hat Virtualization, Red Hat Ansible Automation Platform, and Red Hat OpenShift Container Platform
• Outstanding verbal and written communication skills and ability to convey complex information to customers clearly and concisely
• Direct experience with a variety of hardware and software vendors
• Ability to manage and cooperate with various levels of stakeholders up to C-level
• Knowledge of Red Hat Jboss and AMQ is an added advantage
• Preferred Minimum Certifications: RHCE
• Ability to work independently and within a team
• Preferrable skills:
  • Respond to high-level escalation and resolution, root cause analysis of any issues that may arise as well as mitigation plan
  • Primary point of contact for the client
  • Service request ownership
  • Proactive notification of relevant bugs/issues, releases, software advisories that could impact the customer environment
  • Ensure proper and timely resolution of cases within SLA’s
  • Conduct regular service review meeting to discuss request status report, software versions and upcoming projects
  • Provide recommendations for operational optimization for efficiency, resilience and sustainability
  • Multi-vendor coordination
  • Engagement with Principal & internal support teams
  • Provide visibility of Principal’s roadmaps
  • Workshop/education (webinars) sessions to keep customer informed on specific technologies or processes