Technical Customer Service Specialist

TDCX; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is seeking a Developer Support Specialist to handle developer inquiries and optimize platform functionality. The ideal candidate should possess a degree and have at least 2 years of experience in technical support, particularly with APIs. This role emphasizes strong communication skills and the ability to troubleshoot and document issues effectively. Come join a dynamic team dedicated to improving developer experiences.

Qualifications

• Degree holder in any field.
• 2 years of experience in technical support or related field.
• Knowledge of APIs and developer tools.

Responsibilities

• Handle developer feedback and inquiries.
• Diagnose API integration issues.
• Create and maintain troubleshooting documentation.
• Collaborate with engineering teams to resolve issues.
• Optimize platform functionality based on developer feedback.

Skills

Communication Skills

API Knowledge

Problem-Solving

Technical Support Experience

Education

Diploma or higher in any field

Job description

Handle developer feedback and technical inquiries related onboarding, integration launch and operations

Diagnose and troubleshoot issues related to API Integration and open platform access

Create and maintain FAQ's, troubleshooting documentation, and standard response templates

Collaborate with engineering and product teams to identify and resolve platform bugs or performance issues.

Analyze recurring developer pain points and drive initiatives to optimize platform functionality and support efficiency

Contribute Insights to improve the overall developer journey and product experience

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable 2 years of working experience in the technical support, platform customer service, or developer relations
• Preferable working knowledge APIs, SDKs, and common developer toolchains
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of the supporting market.