Technical Customer Key Account Executive (Sales)

Jebsen & Jessen Packaging; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A packaging solutions provider in Malaysia is seeking a Technical Customer Key Account Executive to develop strong relationships with existing clients and generate sales results. The role involves identifying market opportunities, consulting on sales approaches, and resolving customer inquiries effectively. Ideal candidates should possess a solid understanding of technical products relevant to the packaging industry and demonstrate strong relationship-building skills. This position offers an opportunity to impact business sustainability and profitability.

Qualifications

• Strong understanding of technical products is required.
• Ability to generate sales results and develop new business opportunities.
• Experience in the rigid packaging industry advantageous.

Responsibilities

• Develop relationships with existing customers for sustainable business.
• Identify opportunities to capture market share.
• Resolve customer enquiries swiftly.

Skills

Relationship building

Market analysis

Consultative selling

Technical product knowledge

Problem-solving

Job description

Technical Customer Key Account Executive (Sales)

• Develop strong relationships and partnerships with existing customers to build sustainable business relationships and generate tangible sales results with an emphasis on developing new business opportunities.
• Identify key areas of opportunities to capture market share.
• Act as a consultant in sales approach & ability to propose the appropriate solutions to meet prospect & customer objectives and needs.
• Have a solid understanding of technical products or solutions (depending on industry).
• Articulate the value proposition to the customer and quickly resolve any customer enquiries.
• Uphold a strong performance of the business unit in terms of volume and profitability.
• Work cross-functionally with customer service, operations and technical teams to question the status quo and continually improve customer experience and product quality.
• Understand and adhere to risk and compliance guidelines strictly.
• Handle customer complaints, product technical complaints and adverse events quickly and professionally in accordance with company procedure.
• Act as the point of contact to convey customer sentiment and to accurately brief the production team leaders on the requirements.
• Respond swiftly to enquiries regarding customer payments or new account set up.
• Develop and maintain a sound knowledge of the rigid packaging industry in Malaysia, such as competitor analysis, industry trends and new products in the market.