Tech Support Team Lead

Michael Page; Kuala Lumpur; On-site; MYR 108,000 - 132,000; Full time

Job summary

A large organization in the Professional Services sector is seeking a Tech Support Team Lead in Kuala Lumpur. The role involves leading a dynamic team to resolve technical issues effectively and improve service delivery. Candidates should have strong leadership and technical support expertise. The position offers a competitive salary range of MYR 108,000 to MYR 132,000 annually, along with opportunities for professional growth in a collaborative environment.

Benefits

Competitive salary

Permanent role

Professional growth opportunities

Dynamic work environment

Qualifications

• Strong leadership skills to manage and motivate a team effectively.
• Proven expertise in technical support within the Professional Services industry.
• Comprehensive knowledge of IT systems and troubleshooting methodologies.

Responsibilities

• Lead and manage a team of technical support professionals to achieve performance goals.
• Ensure timely and effective resolution of technical issues reported by clients.
• Develop and implement support processes and best practices to enhance service delivery.

Skills

Leadership skills

Technical support expertise

IT systems knowledge

Communication skills

Problem-solving skills

Performance analysis

Job description

Responsibilities

• Lead and manage a team of technical support professionals to achieve performance goals.
• Ensure timely and effective resolution of technical issues reported by clients and internal stakeholders.
• Develop and implement support processes and best practices to enhance service delivery.
• Monitor team performance and provide coaching or training as needed.
• Collaborate with other departments to align technical support with business objectives.
• Prepare and present regular performance reports to management.
• Maintain up-to-date knowledge of industry trends and emerging technologies.
• Ensure compliance with company policies and standards in all support activities.

Qualifications

• Strong leadership skills with the ability to manage and motivate a team effectively.
• Proven expertise in technical support within the Professional Services industry.
• Comprehensive knowledge of IT systems, networks, and troubleshooting methodologies.
• Excellent communication and problem-solving skills to address client and team concerns.
• Ability to implement and improve technical support processes and procedures.
• Proficiency in analyzing performance metrics and generating reports.

Benefits

• Competitive salary ranging from MYR 108000 to MYR 132000 annually.
• Permanent role based in Kuala Lumpur with opportunities for professional growth.
• Exposure to the Technology department within a large organization in the Professional Services industry.
• Chance to lead and develop a dynamic technical support team.

Job Stability and Long-Term Security: Opportunity to make changes and pioneer the technology team.

Company Overview

This company is a large organization within the Professional Services industry, committed to delivering innovative technology solutions. They focus on providing exceptional customer support and fostering a collaborative work environment.

If you are passionate about leadership and technology, we encourage you to apply for the Tech Support Team Lead position today!