Support System Engineer

Emgraft Systems; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A tech solutions company based in Malaysia seeks an IT Specialist to install and configure hardware, software, systems, and networks. The role involves providing client support, training users on applications, and resolving issues promptly. Candidates should have a degree in IT or a related field, strong command of English and Bahasa Melayu, and ideally 2 years of relevant experience. Own transport and willingness to travel are required for this position.

Qualifications

• Minimum requirement is a Degree holder, preferably in IT or related field.
• Strong command of spoken and written English and Bahasa Melayu is essential.
• Must possess own transport and be willing to travel.
• Preferably have a minimum of 2 years of working experience.

Responsibilities

• Install and configure computer hardware, software, systems, and networks.
• Provide client support and resolve technical issues.
• Configure software to connect to Internet application servers.
• Train clients in the use of systems and applications.
• Follow up with customers to ensure problems are resolved.
• Provide product and system-wide knowledge.
• Propose solutions and prepare proposals.
• Respond promptly to service issues and requests.

Skills

Client support

Technical issue resolution

Installation and configuration

Strong command of English

Proficient in Bahasa Melayu

Education

Degree in IT or related field

Job description

Responsibilities

• Installing and configuring computer hardware, software, systems and networks.
• Provide client support and technical issue resolution.
• Configure software to connect to Internet application servers.
• Provide training to clients in the use of system and applications.
• Follow up with customers to ensure problem is completely resolved.
• Provide product and system wide knowledge.
• Propose solutions and prepare proposals.
• Responding in a timely manner to service issues and requests.

Qualifications

• Minimum requirement Degree holder, preferably IT or related field.
• Strong command of English (spoken and written) is a must and Bahasa Melayu (spoken and written).
• Possess own transport and willing to travel.
• Preferably minimum 2 years of working experiences.