Strategic Account Manager - JB, Malaysia

Convergint Asia Pacific; Johor Bahru; On-site; MYR 70,000 - 100,000; Full time

Job summary

A leading global systems integrator is seeking a Strategic Account Manager in Johor Bahru, Malaysia. You will be responsible for cultivating client relationships, developing strategic account plans, and ensuring customer satisfaction within the technology and security sectors. Ideal candidates should have a Bachelor's degree and proven experience in a similar role. Travel in the Asia Pacific region may be required.

Qualifications

• Proven experience as a Strategic Account Manager or similar role in technology or security.
• Ability to travel within the Asia Pacific region as needed.

Responsibilities

• Cultivate and maintain relationships with key clients in the Asia Pacific region.
• Understand client needs to provide tailored solutions.
• Develop and implement strategic account plans.
• Identify growth opportunities within existing accounts.
• Collaborate with cross-functional teams to ensure seamless delivery.
• Lead contract negotiations and monitor customer satisfaction.

Skills

Excellent communication skills

Interpersonal skills

Education

Bachelor’s degree in any field

Tools

Security access control systems

CCTV

Alarm system products/systems

Job description

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

This position will involve active collaboration with our global team and providing support to international clients. It entails delivering top-notch security solutions to prestigious clientele.

The ideal candidate will be responsible for fostering and expanding relationships with key clients in the region. As a Strategic Account Manager, you will play a pivotal role in developing and executing strategic account plans to drive revenue growth and ensure customer satisfaction.

Main Responsibilities

• Cultivate and maintain strong relationships with key clients in the Asia Pacific region.
• Understand client needs, objectives, and challenges to provide tailored solutions.
• Develop and implement strategic account plans to achieve revenue targets and business objectives.
• Identify growth opportunities within existing accounts and explore new business avenues.
• Work closely with cross-functional teams, including sales, technical, and operational teams, to ensure seamless delivery of solutions and services.
• Collaborate with internal stakeholders to align offerings with client needs.
• Stay informed about industry trends, market conditions, and competitor activities.
• Conduct regular market analysis to identify new opportunities and potential risks.
• Lead contract negotiations, ensuring favorable terms for both the client and Convergint Technologies.
• Work closely with legal and finance teams to finalize agreements.
• Monitor and measure customer satisfaction levels.
• Proactively address and resolve any issues to maintain high levels of customer satisfaction.

Requirements

• Bachelor’s degree in any field.
• Proven experience as a Strategic Account Manager or in a similar role within the technology or security industry.
• Experience with security access control systems, CCTV, and alarm system products/systems is advantageous.
• Excellent communication and interpersonal skills.
• Ability to travel as needed within the Asia Pacific region.

Interested candidates may send your updated resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

We thank all applicants for your interest and regret to inform that only shortlisted candidates will be notified.