Store Manager

COACH South East Asia; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A luxury accessories brand is seeking a Store Manager in Kuala Lumpur. This role demands ownership for store productivity, creating a dynamic sales environment, and managing team performance. Ideal candidates will have 1-3 years of retail management experience and excellent communication skills. The position offers the opportunity to exceed service expectations while maintaining high standards in merchandising and store operations.

Qualifications

• Minimum 1 to 3 years store management experience in the retail or service industry.
• Experience in working in a fast‑paced retail environment.
• Ability to inspire team to meet and exceed performance standards.

Responsibilities

• Take ownership and accountability for store productivity and sales plans forecast.
• Create a high energy, sales and service focused environment.
• Oversee the Coach service environment within the store.

Skills

Leadership

Customer service

Communication

Team inspiration

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Company Overview

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long‑standing reputation built on quality craftsmanship. Defined by a free‑spirited, all‑American attitude, the brand approaches design with a modern vision, reimagining luxury for today with authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Primary Purpose

As the Store Manager, you demonstrate ownership for the store by maximizing store productivity and profitability. You develop plans to achieve sales and productivity goals, and work closely with the brand director to evaluate market information and create strategies that can impact store results.

You will lead by example, set the tone for the store, and provide feedback to your team that will result in more efficient, productive, and profitable stores that exceed Coach service expectations.

Key Responsibilities and Tasks

• Take ownership and accountability for store productivity and sales plans forecast
• Create a high energy, sales and service focused environment
• Oversee the Coach service environment within the store by offering constant feedback on service behaviours
• Manage relationships with key stakeholders for smooth execution to achieve sales
• Consistently manage physical store environment to ensure visual merchandising and store maintenance standards are met
• Identify under‑performing store staff and take focused action to manage development or counselling
• Recognise and value individual performance and communicate appropriately
• Develop plans to address key business issues, and utilise plans to impact business and achieve desired results

Qualifications and Experience

• Minimum 1 to 3 years store management experience in the retail or service industry
• Experience in working in a fast‑paced retail environment
• Ability to inspire team to meet and exceed performance standards
• Proficiency in Microsoft Excel, Word, and Outlook
• Excellent client service and communication skills
• Comfortable with a flexible work schedule to meet the needs of the business, including nights, weekends and holidays
• Strong customer focus, good relationship with maintenance vendors/contractors