Staff Specialist, IT Document Management & IP

Ambu Sdn. Bhd.; Bayan Lepas; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A healthcare solutions company in Penang is looking for a Staff Specialist focusing on IT Document Management and IP Management. This role involves acting as a specialist for M-Files and IP management systems, engaging with stakeholders, and ensuring system updates and functionality. Candidates need a bachelor's degree and 2-3 years of experience in related fields. Flexibility for European hours is essential. Excellent communication skills in English are required.

Qualifications

• Minimum 2 to 3 years of experience in document management and IP management solutions.
• Strong understanding of software development methodologies and application lifecycle management.
• Demonstrated ability to troubleshoot and resolve technical issues efficiently.
• Experience in engaging with stakeholders and managing their expectations.
• Ability to analyse data and metrics to drive decision-making.

Responsibilities

• Act as the M-Files and IP Management process and system specialist.
• Identify solutions and handle system configuration, unit testing, and documentation.
• Assist with requirements gathering, solution design, development, and deployment.
• Support all aspects of life cycle management to ensure system functionality.
• Drive changes and updates in collaboration with IT and external partners.

Skills

Software development

Document management systems

IP management solutions

Troubleshooting

Stakeholder management

Analytical skills

Adaptability

Cross-cultural communication

Education

Bachelor’s degree in computer science, information systems, software engineering or a related field

Job description

Staff Specialist, IT Document Management & IP

We are looking for a IT Specialist, IP & Document Management who will be responsible for our Document Management System M-Files and our new IP (Intellectual Property) Management System. Your main objective will be to ensure maximum utility, system updates and implementation of additional functionality so experience with these systems is preferable.

This position is a Global Position and individual contributor.

Your areas of responsibility will also be to :

Act as the M-Files and IP Management process and system specialist.

Identify practical solutions within the framework of our standard system by engaging in dialogue with users, handle system configuration, unit testing, training and documentation in co-operation with our external partners.

Assist with requirements gathering, solution design, development, deployment, migration, testing and documentation

Support all aspects of life cycle management, ensuring that the system is up to date and functioning as intended

Solve daily support tickets within your area of responsibility

Drive changes and updates with your colleagues in IT, Line of Business and external consultants and handle the necessary documentation according to standards

Provide consultancy on best practice for design

Due to the significant number of stakeholders based in Europe, it is essential that we provide adequate support and availability during European time zones. As a result, candidates should be prepared to work during European hours at least a couple of times per week to ensure effective collaboration and support for vendors and stakeholders in that region. This flexibility is a key requirement for the role and will help maintain seamless communication and service delivery across Europe.

Qualifications:

Minimum bachelor’s degree in computer science, information systems, software engineering or a related field & discipline.

Minimum 2 to 3 years of experience in related fields with a focus on document management and IP management solutions.

Technical Expertise: Strong understanding of software development, different delivery methodologies and application lifecycle management.

Problem-Solving Abilities: Demonstrated ability to troubleshoot and resolve technical issues efficiently.

Stakeholder Management: Experience in engaging with stakeholders and managing their expectations.

Analytical Skills: Ability to analyse data and metrics to drive decision-making and improve processes.

Adaptability: Comfortable working in a fast-paced, dynamic environment with changing priorities.

Strong oral and written communication skills in English.

Cross-culture communication: Collaboration with colleagues from diverse culture backgrounds, ensuring effective communication and understanding.

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