Sports Advisor Part Time (Decathlon Gurney Paragon)-All Sports

Decathlon Malaysia; George Town; On-site; MYR 12,000 - 28,000; Full time

Job summary

Join a leading sports retailer as a Sports Advisor in Penang, where you'll deliver exceptional customer experiences and promote a passion for sports. This full-time role offers career development and a vibrant work environment. Ideal for those who thrive in a team-oriented setting.

Qualifications

• Strong communication skills in English and Bahasa Malaysia.
• Customer-centric with a strong sense of service.

Responsibilities

• Welcome customers and ensure their satisfaction.
• Promote innovation and sports experiences in-store.
• Maintain stock accuracy and appealing store layout.

Skills

Communication

Customer Service

Digital Savvy

Education

Bachelor's Degree

Diploma

Job description

Mission

The World's Largest Sports Retailer is recruiting passionate sports enthusiasts for our Decathlon Penang Store at Gurney Paragon!

LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A FULL-TIME ROLE?

IF YOU ARE READY TO LIVE AN EXPERIENCE OF A LIFETIME, THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor (Sales), or Sports Advisor as we call it, your role is to ensure all customers leave our stores ‘satisfied or highly satisfied’. From a friendly and professional welcome to a quick and easy payment process, your role is to always deliver a 5-star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business can flourish.

Responsibilities

To Customers

• Welcome customers in a professional manner.
• Fully commit to the satisfaction of every customer and determine suitable solutions for situations like returns, complaints, and checkout.
• Know the technical features of Decathlon products and their benefits to offer appropriate products and services.
• Develop a network of customers both in-store and online to build relationships.
• Pass on sports passion and help customers discover new sports.
• Encourage customers to subscribe or register for the loyalty card to improve customer information.

To Decathlon Malaysia

• Align with the department's ambitions and work with the team to achieve them.
• Promote innovation and sports experiences in-store.
• Utilize resources and commercial tools to boost sales.
• Arrange the store layout according to implantation principles and guidelines.
• Ensure high-quality store implantation based on Satisfied Customer Family (FCS).
• Maintain an appealing store layout to satisfy customers.
• Ensure stock accuracy and availability using the automatic replenishment system.

For Safety of People and Goods

• Enforce basic safety and security standards.
• Know and implement fire safety and evacuation procedures.

Development and Complementary Skills

• Manage personal development and training plans.
• Participate in training and develop training skills to become a trainer.
• Assist in improving teammates' skills with leadership support.

Profile

Requirements

• Students or those seeking part-time positions are encouraged to apply.
• Hourly rate: RM13.56.
• Strong communication skills in English and Bahasa Malaysia (written and spoken); additional languages are a plus.
• Minimum qualification: Bachelor's Degree or Diploma.
• Customer-centric with a strong sense of service.
• Willing to help others, both teammates and customers.
• Responsible, self-motivated, and adaptable to a fast-paced environment.
• Human-first mindset with excellent communication skills.
• Digitally savvy.
• Ability to work as part of a team during busy times (weekends and holidays).