Sports Advisor Part Time-Decathlon Connect The Starling

Decathlon Malaysia; Petaling Jaya; On-site; Part time

Job summary

An established industry player is seeking passionate sports enthusiasts to join their innovative retail team. As a Sports Advisor, you will play a crucial role in delivering a 5-star shopping experience, ensuring customer satisfaction through friendly service and expert product knowledge. This role is perfect for students or anyone looking for flexible hours. With a commitment to personal development and a culture that values teamwork, you will have the opportunity to grow within a dynamic environment. Join a company that prioritizes sports passion and customer focus, and make a difference in the retail landscape.

Qualifications

• Strong communication skills in English and Bahasa Malaysia are essential.
• Customer-centric with a strong sense of service and adaptability.

Responsibilities

• Welcome customers professionally and ensure their satisfaction.
• Educate customers on products and maintain store layout.
• Participate in community events and promote innovation.

Skills

Leadership

Teamwork

Customer Service

Agility

Education

Bachelor's Degree

Diploma

Job description

Mission

The World's Largest Sports Retailer is recruiting passionate sports people to Join our Decathlon Connect Team at The Starling, Damansara Utama.

Decathlon Connect The Starling is our new concept store launching.

Whereas our current mega stores offer a full retail sports experience, our Connect stores will provide a full product and services range with a more personalized offer to adapt to all your sports needs. Though the store is smaller in size, our commitment remains the same, and your delightment is our priority.

We believe people are at the heart of our business, we believe innovation is endless, and we believe freedom to decide and act is vital in building a strong workforce.

Game changers and sports enthusiasts, our doors are wide open for you!

LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE?

A STUDENT?

OR A SECOND JOB WITH FLEXIBLE HOURS?

IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor, your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5-star shopping experience. Decathlon heavily invests in the development of teammates, so those who want to build careers within the business are able to flourish within their roles. Whether you’re a student looking for a part-time role or someone looking for a complete career change, Decathlon can cater for all.

Responsibilities

• Welcome customers in a professional manner.
• Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout etc.)
• Educate customers on omni-channel brand offerings for a complete range of interested products.
• Know the technical features of Decathlon products and user benefits to offer customers appropriate products and services.
• Develop the network of customers both in store and online, to know them better and establish a personal relationship.
• Pass on sports passion and help customers discover new sports.
• Encourage the subscription/registration of loyalty cards to customers.
• Participate in sports-related community events within the neighbourhood of the store.
• Know the ambition of the department and take action with the team to achieve it.
• Promote innovation and sports experience in store.
• Boost Decathlon Malaysia's best sales by using resources and commercial tools.
• Maintain store layout in accordance with implantation principles and guidelines.
• Produce high-quality implantation based on Satisfied Customer Family (FCS).
• Ensure stock is accurate and available by using the automatic replenishment system.
• Bring awareness about Decathlon Connect to all stakeholders.
• Enforce basic safety and security standards in the departments.
• Know and enforce the preventive and operating guidelines regarding fire safety and evacuation procedures.
• Apply and enforce all security procedures and play an active role in combating shrinkage.
• Observe the product safety policy (standardized adjustments and traceability of sensitive products, use-by dates etc.).
• Manage personal development and training plans.
• Participate in training, develop training skills, and become a trainer.
• Improve skills of the teammates with the leader.
  
  

Profile
Requirements

Students are encouraged to apply or someone who is looking for a part-time position.

Per hourly rate RM13.56

Strong communication skills in English and Bahasa Malaysia (written and spoken) are essential. Other languages are a plus.

Minimum Qualifications: Bachelor's Degree/Diploma is Required.

Customer-centric with a strong sense of service.
Willingness to help others, both teammates and customers/users.
Responsible, self-motivated, and adaptable in a fast-paced and agile environment.
Human-First with high-level demand and communication skills.
Digitally Savvy.
Able to work as part of the team during the busiest times (weekends and holidays).

Skills

Leadership
Teamwork
Customer Service
Agility