Short-Term WFH Mandarin Customer Service (relocating to Johor in March/May 2026)

TP MALAYSIA; Johor; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service company is seeking a Mandarin Customer Service Representative for a short-term work-from-home position, transitioning to an on-site role in Johor by 2026. Candidates should be fluent in Mandarin and possess strong communication skills. This role involves assisting customers via various channels, resolving inquiries effectively, and maintaining a positive customer experience. A competitive salary with various allowances and career advancement opportunities are offered.

Benefits

Medical Coverage

Monthly Allowances

Employee Lifestyle Benefits

Comprehensive on-the-job training

Qualifications

• Prior customer service or call centre experience is an advantage; fresh graduates are encouraged to apply.
• Ability to work rotational shifts (5-day work week, no night shift), including weekends and public holidays.
• Willingness to relocate to Johor in March or May 2026.

Responsibilities

• Respond to customer inquiries via email, chat, and phone calls in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns with empathy, patience, and professionalism.
• Record and update customer interactions accurately in the system.
• Escalate complex issues to the appropriate teams when necessary.
• Collaborate with team members and supervisors to meet performance targets and service level agreements.
• Maintain a positive, customer-centric attitude at all times.

Skills

Fluent proficiency in Mandarin (spoken & written)

Strong communication and problem-solving skills

Job description

Short-Term WFH Mandarin Customer Service (relocating to Johor in March/May 2026)

***This position is open to Malaysian citizens only***

Please note that this is a short‑term work‑from‑home position. Around March or May 2026 (upon office opening), employees will be required to relocate to the Johor Medini 9 office. For employees willing to relocate, the company will provide additional relocation allowance.

What We Offer

We provide a competitive salary and benefits package, including:

• Basic Salary
• OT Allowance
• Flexi Allowance
• Language Allowance
• Work‑From‑Office Allowance
• Performance Allowance (KPI)

Perks and Benefits

• Medical Coverage
• Monthly Allowances
• Employee Lifestyle Benefits

Additional Benefits

• Comprehensive on‑the‑job training designed to strengthen your skills and enhance your professional profile.

Career Advancement Pathways

Clear internal career advancement pathways, with opportunities to progress from Executive to Leadership roles within 1–3 years.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone calls in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns with empathy, patience, and professionalism.
• Record and update customer interactions accurately in the system.
• Escalate complex issues to the appropriate teams when necessary.
• Collaborate with team members and supervisors to meet performance targets and service level agreements.
• Maintain a positive, customer‑centric attitude at all times.

Requirements

• Fluent proficiency in Mandarin (spoken & written) with basic English.
• Prior customer service or call centre experience is an advantage; fresh graduates are encouraged to apply.
• Strong communication and problem‑solving skills.
• Ability to work rotational shifts (5‑day work week, no night shift), including weekends and public holidays.
• Willingness to relocate to Johor in March or May 2026.

Company Profile - TP Malaysia (Teleperformance)

• 47 years of history
• Branches in 170+ countries
• 7,200+ employees in Malaysia
• 56% of clients from the Forbes Top 100 companies

If you wish to proceed with your application for this position, please complete the official application form to help us expedite the process. We will contact you within 1–3 days.

https://careerseng-teleperformance.icims.com/jobs/69863/customer-service-representative---mandarin--%28work-from-home%29/job?mode=job&iis=RAF&iisn=5343736

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