service advisor

Benz Auto Service (M) Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

An automotive service center in Johor Bahru, Malaysia is seeking a Service Advisor to provide exceptional customer service. The role involves greeting customers, diagnosing vehicle issues, and scheduling service appointments. Ideal candidates will have 2+ years in a customer-facing role, strong communication skills, and a passion for helping customers. Competitive salary and benefits include private medical coverage and yearly bonuses. A supportive work environment with career progression opportunities is offered.

Benefits

Competitive salary

Private medical coverage

Yearly bonuses

Subsidised training and development programmes

Qualifications

• Minimum 2 years' experience in a customer-facing role, preferably in the automotive industry.
• Strong communication and interpersonal skills to engage with diverse customers.
• Knowledge of automotive systems and clear communication of technical information.

Responsibilities

• Greet and welcome customers, providing a friendly experience.
• Listen to customer concerns and accurately diagnose vehicle issues.
• Explain recommended repairs and provide cost estimates.

Skills

Customer service experience

Communication skills

Problem-solving

Interpersonal skills

Microsoft Office proficiency

Job description

As a Service Advisor at Benz Auto Service (M) Sdn Bhd, you will play a crucial role in providing exceptional customer service to our valued clients. This full-time position is based in Johor Bahru, Johor and involves being the primary point of contact for customers, ensuring their experience with our company is seamless and exceeds their expectations.

What you'll be doing

• Greeting and welcoming customers to our service centre, providing a friendly and professional experience
• Listening to customer concerns and requirements, and accurately diagnosing their vehicle issues
• Explaining recommended repairs and servicing in a clear and transparent manner, providing cost estimates
• Scheduling service appointments and keeping customers updated on the status of their vehicle
• Handling customer inquiries and resolving any complaints in a timely and effective manner
• Maintaining detailed records of all customer interactions and vehicle service history
• Assisting the service team with any other tasks as required to ensure customer satisfaction

What we're looking for

• Minimum 2 years' experience in a customer-facing role, preferably within the automotive industry
• Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
• Excellent problem-solving skills and a solutions-oriented mindset
• Proficient in Microsoft Office applications and comfortable using various customer service software
• A genuine passion for providing outstanding customer service and a commitment to upholding our company's values
• Knowledge of automotive systems and the ability to understand and explain technical information to customers

What we offer

At Benz Auto Service (M) Sdn Bhd, we are committed to creating a positive and supportive work environment for our employees. We offer a competitive salary, opportunities for career progression, and a range of benefits including private medical coverage, yearly bonuses, and subsidised training and development programmes. Our focus on work-life balance means you'll have the flexibility to manage your schedule and work in a way that suits your needs.