Senior Trading Operations Executive (MY)

QCP Group; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading digital asset partner is seeking a skilled professional to manage payment processes and provide exceptional client service in Kuala Lumpur. This role requires 5-8 years of relevant experience and a bachelor's degree in Finance or Business. Candidates should have strong organizational skills and the ability to work under pressure, with a focus on detail and effective communication. Opportunities for career growth and contribution to initiatives are offered in a supportive environment.

Qualifications

• 5-8 years of experience in a Middle Office, Client Services, or Cash Settlements role.
• Excellent written and verbal communication skills.
• Ability to work effectively under tight deadlines.

Responsibilities

• Handle and approve payment instructions raised by the trading desk.
• Manage cryptocurrency accounts and wallets.
• Oversee the end-to-end payment process.

Skills

Organizational skills

Attention to detail

Communication skills

Problem-solving

Education

Bachelor’s degree in Finance or Business

Job description

QCP is Asia's leading digital asset partner, empowering clients to seamlessly integrate digital assets into their portfolios.

We offer a comprehensive range of solutions - from spot on/off ramping and fixed income strategies to vanilla options and bespoke exotics.

Driven by the vision to be the most trusted partner in digital asset markets, we provide innovative solutions that make digital assets a core component of every portfolio, balance sheet, and treasury.

Since our founding in 2017, we have witnessed the potential of digital assets to transform financial markets and the world at large. We exist at the centre of change, successfully navigating three market cycles and bridging institutional and crypto ecosystems.

We work to build trusted partnerships, putting client success and care at the heart of everything that we do.

Responsibilities

• Handle and approve payment instructions (Fiat and Digital Assets) raised by the trading desk; verify payment amounts and counterparty wallet information with accuracy and diligence.
• Manage the organization’s cryptocurrency accounts and wallets held with custodians.
• Oversee the end-to-end payment process, including releasing funds to counterparties, while ensuring strict adherence to internal controls and due diligence procedures.
• Provide high-quality client service support, escalating and directing inquiries to the appropriate departments when required.
• Support and manage various aspects of the firm’s business operations, including stakeholders relationship management.
• Conduct ongoing operational risk assessments and implement effective controls to mitigate risks.
• Collaborate closely with cross-functional teams including Business Development, Technology, Compliance, Legal, and Finance.
• Contribute to process improvement initiatives, including streamlining workflows and driving automation to enhance operational efficiency.
• Provide informal guidance, and/or on the job training to new team members.

• 5-8 years of experience in a Middle Office, Client Services, or Cash Settlements role within financial services.
• Bachelor’s degree, preferably in Finance, Business, or a related field; equivalent Banking industry experience will be considered.
• Strong organizational and planning skills, with meticulous attention to detail.
• Excellent written and verbal communication skills, with the ability to convey information clearly and concisely.
• Strong problem-solving abilities and sound judgment in decision-making.
• Ability to work effectively under tight deadlines with minimal supervision.
• Willingness to work rotating shifts, including nights, weekends and public holidays.

• Shift Schedule:
  Shift 1: Morning (8:00 AM – 4:00 PM SGT)
  Shift 2: Evening (4:00 PM – 12:00 AM SGT)
  Shift 3: Night (12:00 AM – 8:00 AM SGT)

The Environment We Offer

As a growing firm with a tight knit community, we respect and listen to all our employees. You will be given the opportunity to make an impact by having your voice heard by everyone, including our senior management team.

Our employees enjoy a high level of autonomy at work. We focus on substance, not form – we believe in recognising and rewarding individuals for their contributions to our organisation objectives. This means empowering individuals to drive change with accountability. We are dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in their long-term careers with us.