Senior Software Engineer/ Software Engineer (Production Support - Java)

Singtel; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading telecommunications company is seeking a Senior Software Engineer to manage order fulfilment issues and collaborate with cross-functional teams. You will troubleshoot disruptions, maintain system health, and ensure high operational efficiency. The ideal candidate has expertise in Java, experience with SQL, and strong communication skills. Join us in Kuala Lumpur for a career growth journey in a dynamic environment.

Qualifications

• Worked with technologies such as Java, Spring Boot, and Message Queue.
• Proficient in troubleshooting and customizing order resolution tools using Java.
• Experience with SQL and Excel for data analysis.

Responsibilities

• Manage and resolve order fulfilment issues daily.
• Monitor and track orders encountering fulfilment delays.
• Investigate root causes of disruptions and collaborate with teams for resolution.
• Document processes and share knowledge within the team.

Skills

Java

JavaScript

Spring Boot

SQL

Excel (pivot tables, macros)

Atlassian Suite

Oracle databases

Power BI

JIRA

Confluence

Bamboo

Bitbucket

API gateway

cloud

AI

English proficiency

Communication skills

Job description

Be a part of something BIG!

Senior Software Engineer/ Software Engineer (Production Support - Java) will be responsible for managing and resolving order fulfilment issues on a daily basis, ensuring that all transactions within the system are completed efficiently and in a timely manner.

Make an Impact by:

Monitor and Manage Order Fulfilment Exception

• Perform daily tracking of orders that have encountered fulfilment failures or delays within Enterprise Ordering Systems. Identify and prioritise items requiring intervention to ensure timely fulfilment.

Troubleshooting and Issue Resolution

• Investigate the root causes of order fulfilment disruptions and production incidents, including system errors, technical faults, or manual handling issues.
• Collaborate with network, provisioning, and IT teams to implement corrective actions.
• Maintain a backlog of unresolved cases and ensure timely resolution by the appropriate application teams.

Stakeholder Communication

• Liaise with business stakeholders and customer support teams to provide updates on order status and escape complex issues to higher levels when necessary.

Collaboration with Cross-Functional Team

• Work closely with engineering, provisioning, and IT departments to address order fulfilment challenges and ensure timely completion.

System Monitoring

• Continuously monitor internal systems and databases for order status updates and system health, ensuring accurate and current tracking.

Quality Assurance

• Ensure that resolutions adhere to established company processes and standards, maintaining high levels of quality and operational efficiency.

Documentation and Knowledge Sharing

• Document troubleshooting steps, solutions, and best practices for future reference. Share knowledge with team members and contribute to improving process workflows.

Monitoring and Reporting

• Maintain detailed trackers on order fulfilment disruptions and incidents including figures, RCA analysis, resolution status, reassignment metrics, and SLA breaches.
• Provide accurate management reports regularly with trend analysis.

Skills for Success:

• Worked with modern technologies such as Java, JavaScript, Spring Boot, Spring Batch, Jboss/J2EE, Tibco, and Message Queue.
• Proficiency in Java for system troubleshooting and customisation of order resolution tools.
• Proficiency in SQL, Excel (pivot tables, macros), Atlassian Suite, and reporting tools (e.g., Power BI).
• Experience with Oracle databases.
• Familiarity with JIRA, Confluence, Bamboo, and Bitbucket is an added advantage.
• Knowledge on API gateway, cloud, and AI is a plus.
• Proficient in written and spoken English.
• Strong communication and interpersonal skills.

Your Career Growth Starts Here. Apply Now!